Participant

What do I do when a stock illustrator file is missing the linked file.

Forum|Forum|2 years ago
November 17, 2023
6 replies
402 views

I downloaded file #576592976 and it is missing the linked file so it is an empty file. How do I get the correct file or who do I contact?

Abambo

Community Expert

@LINDA278134033d5h ,

You're welcome.

ABAMBO | Hard- and Software Engineer | Photographer

C

Contributor1

Community Manager

Hi @LINDA278134033d5h, I see the issue with 539213283 as well and have added an additional credit back to your account. I've updated the note to our internal team to review. Thank you for the report and sorry for the problem with the vectors.

LINDA278134033d5hAuthor

Participant

@Contributor1 Thanks so much for giving back my credit. The same artist's other file I tried after discovering the blank file was also blank, #539213283. Might want to check their other files just in case.

Again, thanks for your time.

C

Contributor1

Community Manager

Hello @LINDA278134033d5h, I see the issue you're referencing and I've added a credit back to your account. I'll send these details to be reviewed internally. Thank you for the report and sorry for the problem with the vector.

LINDA278134033d5hAuthor

Participant

@Abambo Thank you so much for moving this to the bugs and for your reply!

Abambo

Community Expert

You file this as a bug (I will move it to the bugs sections for you) and @Contributor1 will check the asset for you. There is, however, no solution to this problem. Adobe will remove the asset, if your findings are confirmed, and you should select a different asset.

ABAMBO | Hard- and Software Engineer | Photographer

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