Account Deactivated for Suspicious activity

[Shivkumar31383554lmg5]

I am currently traveling when I suddenly recieved mail saying my account has been deactivated. I was also due to recieve my payout done earlier. Will I recieve that payout or that too won`t happen? Also what could be the reason for account deactivation? I have all of my RAW clips proving that I shot everthing which I upload to my account. Has any of you ever faced this? Is there specific someone I have to contact to see that I get my reason for deactivation at the earliest? Adobe stock contributed to 90% of my income and I was definitely looking for that payout. Apologies for the rant but I got family to feed and this seems just unjust.

[daniellei4510]

That's, unfortunate.. You should see a Contact us link when you attempt to access your dashboard. Use it and ask for further details. Suspicious activity can mean a number of things, such as someone using a stolen credit card to purchase your assets. It's not necessarily something you did yourself. Your account is being investigated further, and you can not withdraw funds until and unless your account is reactivated.

[jacquelingphoto2017]

Hi @Shivkumar31383554lmg5 ,

We are sorry about your account. We who monitor the fora are users like yourself and have no access to your account, hence cannot assist you in any way with this matter. Please follow the directive on the notice sent to you to contact Adobe. After reaching out to them, please be patient as it will take a while before you hear from them.

Best wishes

Jacquelin 

[Shivkumar31383554lmg5 · Accepted solution]

Wanted to update that my account has been reinstated. I followed advice of people on this forum and just waited till contributor support contacted me. There were some fradulent sales which were removed and I got my account back. 

[Jill_C]

Great news. Thanks for the update which will give hope to others who are experiencing the anxiety of account suspension!

[Abambo]

Wanted to update that my account has been reinstated. I followed advice of people on this forum and just waited till contributor support contacted me. There were some fradulent sales which were removed and I got my account back. 

By @Shivkumar31383554lmg5

Good news, some contributors wait for months to get this resolved. 

[jacquelingphoto2017]

Hi @Shivkumar31383554lmg5 ,

That's good news. Thank you for letting us know. 

Best wishes

Jacquelin

[RUPENDRA SINGH RAWAT]

Subject: Account Deactivated on June 28, 2025 – Seeking Guidance

Hi everyone,

My contributor account was deactivated on June 28th, 2025, due to alleged suspicious activity. I've been contributing for over 5 years and have always followed the submission guidelines carefully. I also had a pending payment at the time of deactivation.

I'm unsure how to proceed and would greatly appreciate it if anyone who has successfully reinstated their account could share the steps they followed, how long the process took, and any other advice that might help.

Thanks in advance for your support.

[daniellei4510]

Your only option is to use the Contact us link available on your dashboard. Afterward, your only option is to wait while Adobe completes their investigation.

[RUPENDRA SINGH RAWAT]

Thanks for the response. I’ve already reached out via email regarding this issue. Still, it just doesn’t sit right when you invest so much time and effort—especially for a company as established and respected as Adobe—only to be left empty-handed when situations like this arise. It’s disheartening, to say the least.

[Ibnu98BC]

it is, i was at the same situation and waiting more than 3 months since i send appeal in march 25. I dunno what happened with adobe that always so restricted like this and slowly respon

[RUPENDRA SINGH RAWAT]

I feel you there, it is a shame how we are being treated this way.