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M
Murat Teselli
Participating Frequently
October 15, 2023
Answered

Account validation issue

  • October 15, 2023
  • 2 replies
  • 1401 views

Merhaba. Üç yıllık emekle yüklediğim 9000 görselin bulunduğu hesabıma artık giriş yapamıyorum. Son iki ayda, bonuslar ve ücretsiz vektörlerle birlikte 820 USD biriktirdim ve para çekme talebinde bulundum. Ödeme yapmadan hesabımı kapattılar. Kurallara uymamak gibi yanlış bir şey yaptığımı düşünmüyorum. Katılımcı kazançlarımla üç çocuğumun okul masraflarını ve ailemin geçimini sağlıyorum. Adobe Stock'un herhangi bir açıklama yapmadan veya e-posta göndermeden nasıl böyle bir davranış sergileyeceğini anlamadım. Ben bir mağdurum ve çok üzülüyorum. Ve bunu nasıl çözeceğimi bilmiyorum.

    This topic has been closed for replies.
    Correct answer Abambo

    If your account has been suspended, there is nothing that this community of peers can do for you. You will need to contact Adobe contributor support via the link at “Contact us”. Adobe will answer via e-mail, so watch your spam folder. The answer may take some time, depending on the workload of contributor support and the complexity of the investigation. So be patient and do not spam the contributor support.

    2 replies

    Jill_C
    Jill_C
    Adobe Expert
    October 15, 2023

    Your account will remain suspended while Adobe investigates whatever issue that has come to their attention. This does not necessarily mean that your account will remain closed permanently. Many accounts are restored after the investigation is completed. 

    Jill C., Forum Volunteer
      M
      Murat TeselliAuthor
      Participating Frequently
      October 15, 2023

      I wonder what could be the problem that has attracted their attention? Thank you.

       

      M
      Murat TeselliAuthor
      Participating Frequently
      October 16, 2023

      I do not know if there is a lot of talent needed to artificially increase the sales. At a first look, it sounds like a good thing. But I do not have the insight into the sales activity that Adobe has to justify blocking accounts. You need to work that out with Adobe contributor support. We have no means to help you further. Sorry for that.


      Thank you anyway for your interest.

        Abambo
        AbamboCorrect answer
        Adobe Expert
        October 15, 2023

        If your account has been suspended, there is nothing that this community of peers can do for you. You will need to contact Adobe contributor support via the link at “Contact us”. Adobe will answer via e-mail, so watch your spam folder. The answer may take some time, depending on the workload of contributor support and the complexity of the investigation. So be patient and do not spam the contributor support.

        ABAMBO | Hard- and Software Engineer | Photographer
        M
        Murat TeselliAuthor
        Participating Frequently
        October 15, 2023

        Thank you.

        Abambo
        Abambo
        Adobe Expert
        October 15, 2023

        Bir şey değil.

        ABAMBO | Hard- and Software Engineer | Photographer
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