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ByTheWindSailor
New Participant
August 23, 2023
Answered

Account Validation Status Issue?

  • August 23, 2023
  • 4 replies
  • 939 views

My contributor account popped up as locked today with the message, "Your account has a validation status issue. You should Contact Us." I immediately contacted Adobe as instructed, but I'm wondering how long Adobe generally takes to respond to these issues and what the outcome has been for anyone else who got this message. Adobe Stock is a main source of income for me, and I have about $300 waiting to transfered to Paypal in my account.

 

I'm not really sure what the issue is. I do create modified art from AI generated content for the most part, but my understanding is that Adobe accepts that as long as it is labeled as such. Any clarity on this issue would be greatly appreciated. 

This topic has been closed for replies.
Correct answer Jill_C

Depending on the issue, resolution could take days, or it could take weeks, and there is some chance that your account will never be reopened. You have to be patient while awaiting their reply.

4 replies

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NepdaR
Known Participant
September 1, 2023

My account has been closed too. I can't reach it and it wouldn't be on sale that much 10 12 a month

Jill_C
Jill_C
Adobe Expert
September 1, 2023

Have you replied to the "contact us" link on your account?

Jill C., Forum Volunteer
N
NepdaR
Known Participant
September 2, 2023

I sent 10 emails, no response.

Y
Yang Damon
Participating Frequently
August 24, 2023

Was there a day when sales were high?

B
ByTheWindSailorAuthor
New Participant
August 24, 2023

Not excessively high? 

George_F
George_F
Adobe Expert
August 23, 2023

It's been reported that Adobe is a bit backlogged at the moment, I think even replies to these sorts of issues are taking a few days.  Be patient, and don't send tooaby emails as that could be considered spam as well.  Good luck.

George F, Photographer & Forum Volunteer
Jill_C
Jill_CCorrect answer
Adobe Expert
August 23, 2023

Depending on the issue, resolution could take days, or it could take weeks, and there is some chance that your account will never be reopened. You have to be patient while awaiting their reply.

Jill C., Forum Volunteer
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