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JeanJeanie
JeanJeanie
New Participant
March 5, 2024
Answered

Adobe stock contributor - error message when trying to upload.

  • March 5, 2024
  • 6 replies
  • 3293 views

Hi. I've not had trouble uploading photos previously but now I'm getting a message the says " Unable to upload all files. All of the files in your selection are unsupported by adobe Stock and hence cannot be uploaded". I was only trying to upload one image in the first instance. Any ideas why this would happen and how I can rectify it? Thanks in advance. 

    Correct answer Jill_C

    Incorrect file type? File too small?

    6 replies

    H
    Human Made Story
    New Participant
    October 27, 2024

    Same for me. Both file size and format are correct.

    M
    MNVSTOCK
    Known Participant
    October 27, 2024

    The FTP method works at least a little bit. You can upload via FTP.

    M
    munro_mclaren
    New Participant
    October 26, 2024

    I'm having the same issue. Trying upload from mobile, but keep getting an error message. It's definitely a bug if everyone here is experiencing the same uploading problem. 

    C
    clairais
    New Participant
    October 26, 2024

    I'm having the same problem. Yesterday I was using the web interface to upload several images. It said there was an upload error, so I tried again a few times to no avail. Then later when I came back to shut my computer down they had ALL been uploaded, so I ended up with multiple copies of the same files. So, today I uploaded a new batch and got the error message but I'm going to hold off on uploading more. I really do suspect there is something wrong with the site itself.

      S
      StefanSonntag
      New Participant
      October 25, 2024

      Same for me today

        merrillier78181659
        merrillier78181659
        Known Participant
        October 27, 2024

        Same for me as well.

        merrillier78181659
        merrillier78181659
        Known Participant
        October 27, 2024

        Tried FTP it works

          iamademyuksel
          iamademyuksel
          New Participant
          September 19, 2024

          I upload using the web interface. I am very careful when I prepare my submissions, but today I started getting the error "photoName.jpg had upload errors. Learn more about submission." Sometimes I would get the error "your files had upload errors adobe stock." when I tried to upload the same file. The description of the warning was just my file names. After 20 minutes my files that I got the warning for started to come up in bits and pieces. Then I tried it in Bridge and got no error.
          I love the Adobe family, maybe there is a technical error in the background. I am writing here for the record.

           

            H
            Human Made Story
            New Participant
            October 27, 2024

            It has to be a bug. It always takes forever to upload the file (just one) for me.

            Jill_C
            Jill_CCorrect answer
            Community Expert
            March 5, 2024

            Incorrect file type? File too small?

            Jill C., Forum Volunteer
            JeanJeanie
            JeanJeanieAuthor
            New Participant
            March 5, 2024

            Thanks. I tried first in Bridge and got the error message. I then tried to upload an image directly from the desktop to the contributor uploader and the 'too small' message appeared. So problem now solved. Thanks for your reply - much appreciated.

              Jill_C
              Jill_C
              Community Expert
              March 5, 2024

              Interesting that you dont get the error message when sending from Bridge. I send all my images from Lightroom Classic, but they're always full size high res photographs, so I've never encountered the problem.

              Jill C., Forum Volunteer
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