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caprico
Participant
July 7, 2018
Answered

Can't upload files

  • July 7, 2018
  • 2 replies
  • 1636 views

Okay, I am completely giving up now. I have been trying for last three hours to upload a 19 Mb file and every time I get an error message after the file is uploaded. (yes, it takes up the time to upload, an error message pops up. FYI, it is a zip file with an ai and jpg file. I uploaded one file before it. This was the second one. If anyone can help with the issue, it will be of great help.

    This topic has been closed for replies.
    Correct answer MatHayward

    Without seeing the file it's impossible to troubleshoot. The error message is appearing because something is not compliant with our requirements.

    Is the jpg in the .zip folder at least 15 MP in size (MegaPixels not MegaBytes)?

    Are there any other files in the .zip besides the AI and the JPG?

    File requirements for vectors can be reviewed here: Requirements for contributing vector art to Adobe Stock

    Kind regards,

    Mat Hayward

    2 replies

    D
    Dez2820690793nv
    Participant
    February 1, 2023

    Yeah same problem , it would be helpful if it actually said what the error was, how stupid and annoying that it doesn't

    Abambo
    Community Expert
    AbamboCommunity Expert
    Community Expert
    February 1, 2023

    Did you check what Mat said:

    • only 2 files in your ZIP -AI or EPS and JPEG
    • JPEG in the ZIP with at least 15Mp. (pixels not bytes)

     

    If you checked that, and it doesn't work, create a simple test file, try to upload that. If that does not work, post that simple test file here. That protects your work, and we can have insight into your ZIP file.

    ABAMBO | Hard- and Software Engineer | Photographer
    MatHayward
    Community Manager
    MatHaywardCommunity ManagerCorrect answer
    Community Manager
    July 24, 2018

    Without seeing the file it's impossible to troubleshoot. The error message is appearing because something is not compliant with our requirements.

    Is the jpg in the .zip folder at least 15 MP in size (MegaPixels not MegaBytes)?

    Are there any other files in the .zip besides the AI and the JPG?

    File requirements for vectors can be reviewed here: Requirements for contributing vector art to Adobe Stock

    Kind regards,

    Mat Hayward

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