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Can't Upload JPG on FileZilla

Explorer ,
Nov 16, 2023 Nov 16, 2023

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Hi,

I have been having difficulty uploading image files (JPG) using Filezilla.  I am using the most up to date Version of Filezilla.  I have read Adobe's instructions on the information I need to input.  I am getting an error in Filezilla:   Authentication Failed, Critical Error, Could not connect to server.  I have input the Host and Username given to me by Adobe in my account.  Password is correct.  Can't think of what else could be the problem?

 

Ruth

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correct answers 1 Correct answer

Community Expert , Nov 29, 2023 Nov 29, 2023

My settings:

Abambo_0-1701269444935.png

The other tabs are blank (default).

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Community Expert ,
Nov 23, 2023 Nov 23, 2023

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If authentification is the problem, then you cannot connect. I can't say what is wrong, as you do not publish your settings (with private data redacted), so that those can be checked. I can, however, say that it works. 

ABAMBO | Hard- and Software Engineer | Photographer

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Explorer ,
Nov 28, 2023 Nov 28, 2023

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Still having problems uploading via FileZilla.

 

Message received from them:

Status: Connecting to sftp.contributor.adobestock.com...
Status: Using username "201544908".
Status: Access denied
Error: Authentication failed.
Error: Critical error: Could not connect to server

 

This is what I have in Site Manager:

Protocol:  SFTP: SSH File Transfer Protocol

Host:  sftp.contributor.adobestock.com.

Logon Type:  Normal

User Number:  I pasted in the # provided by Adobe

My password

Charset:  Autodetect

 

Is there something that needs to be changed:

Thanks

Ruth

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Community Expert ,
Nov 29, 2023 Nov 29, 2023

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Your password is also Adobe provided.

Abambo_0-1701269018321.png

 

ABAMBO | Hard- and Software Engineer | Photographer

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Community Expert ,
Nov 29, 2023 Nov 29, 2023

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Abambo_0-1701269301706.png

1) my old config

2) a freshly generated password.

ABAMBO | Hard- and Software Engineer | Photographer

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Community Expert ,
Nov 29, 2023 Nov 29, 2023

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My settings:

Abambo_0-1701269444935.png

The other tabs are blank (default).

ABAMBO | Hard- and Software Engineer | Photographer

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Explorer ,
Nov 29, 2023 Nov 29, 2023

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Ok, now it's working.  I misunderstood the Password, I was using my account login password.  Didn't realize Adobe created a special password for FileZilla.  Thanks for clarifying that for me.

 

Cheers,

Ruth

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Community Expert ,
Nov 29, 2023 Nov 29, 2023

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You're welcome.

 

Please keep in mind that this password changes from time to time. When you get authentification failed, then you need to generate a new one.

ABAMBO | Hard- and Software Engineer | Photographer

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