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Answered

Can't Upload JPG on FileZilla

Forum|Forum|2 years ago
November 16, 2023
1 reply
695 views

Hi,

I have been having difficulty uploading image files (JPG) using Filezilla. I am using the most up to date Version of Filezilla. I have read Adobe's instructions on the information I need to input. I am getting an error in Filezilla: Authentication Failed, Critical Error, Could not connect to server. I have input the Host and Username given to me by Adobe in my account. Password is correct. Can't think of what else could be the problem?

Ruth

Contributors

This topic has been closed for replies.

Correct answer Abambo

1) my old config

2) a freshly generated password.

My settings:

The other tabs are blank (default).

Abambo

Community Expert

If authentification is the problem, then you cannot connect. I can't say what is wrong, as you do not publish your settings (with private data redacted), so that those can be checked. I can, however, say that it works.

ABAMBO | Hard- and Software Engineer | Photographer

nygal77Author

Known Participant

Still having problems uploading via FileZilla.

Message received from them:

Status: Connecting to sftp.contributor.adobestock.com...
Status: Using username "201544908".
Status: Access denied
Error: Authentication failed.
Error: Critical error: Could not connect to server

This is what I have in Site Manager:

Protocol: SFTP: SSH File Transfer Protocol

Host: sftp.contributor.adobestock.com.

Logon Type: Normal

User Number: I pasted in the # provided by Adobe

My password

Charset: Autodetect

Is there something that needs to be changed:

Thanks

Ruth

Abambo

Community Expert

Your password is also Adobe provided.

ABAMBO | Hard- and Software Engineer | Photographer

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