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Hi,
I have been having difficulty uploading image files (JPG) using Filezilla. I am using the most up to date Version of Filezilla. I have read Adobe's instructions on the information I need to input. I am getting an error in Filezilla: Authentication Failed, Critical Error, Could not connect to server. I have input the Host and Username given to me by Adobe in my account. Password is correct. Can't think of what else could be the problem?
Ruth
My settings:
The other tabs are blank (default).
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If authentification is the problem, then you cannot connect. I can't say what is wrong, as you do not publish your settings (with private data redacted), so that those can be checked. I can, however, say that it works.
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Still having problems uploading via FileZilla.
Message received from them:
Status: Connecting to sftp.contributor.adobestock.com...
Status: Using username "201544908".
Status: Access denied
Error: Authentication failed.
Error: Critical error: Could not connect to server
This is what I have in Site Manager:
Protocol: SFTP: SSH File Transfer Protocol
Host: sftp.contributor.adobestock.com.
Logon Type: Normal
User Number: I pasted in the # provided by Adobe
My password
Charset: Autodetect
Is there something that needs to be changed:
Thanks
Ruth
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Your password is also Adobe provided.
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1) my old config
2) a freshly generated password.
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My settings:
The other tabs are blank (default).
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Ok, now it's working. I misunderstood the Password, I was using my account login password. Didn't realize Adobe created a special password for FileZilla. Thanks for clarifying that for me.
Cheers,
Ruth
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You're welcome.
Please keep in mind that this password changes from time to time. When you get authentification failed, then you need to generate a new one.