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A
Abdul jumme
Participant
August 7, 2024
Question

Files in Adobe Stock are not visible correctly

  • August 7, 2024
  • 2 replies
  • 341 views

Hi,

I joined here as adobe stock contributor and uploaded 39 files for review everything was fine. But suddenly due to net problem I could not stay online for 7 days and the computer was given windows and I logged in the account. But this happens after login. Although it may be due to internet problem, I checked the internet and still this is happening. Please I am hoping for a correct answer.

 

This topic has been closed for replies.

2 replies

RALPH_L
Community Expert
RALPH_LCommunity Expert
Community Expert
August 7, 2024

definitely try a different browser (Chrome, Firefox, Edge) . Check your internet speed using "fast.com". 

If the internet is okay and you have the problem on all browsers then I would try to log in on a different PC.

If on a different PC everything is ok , then check your graphics drivers.

A
Abdul jummeAuthor
Participant
August 8, 2024

Hi,

Thanks for your response.

Sub: Files in Adobe Stock are not visible correctly


I logged in this Adobe Stock account on another PC but somehow the files are not visible and the drivers are also correct. And after logging in on another browser the same situation. After adding a new file, even if it is successfully added to Adobe Stock, they are not visible. Also my PC net speed is fine.

 

I humbly request that how can I get a solution from these problems?

 

Also, my adobe stock mail is: merchtees092@gmail.com

 

best regards,

Jill_C
Community Expert
Jill_CCommunity Expert
Community Expert
August 7, 2024

Try from another browser and from another location where the Wi-Fi signal is stronger.

Jill C., Forum Volunteer
    A
    Abdul jummeAuthor
    Participant
    August 8, 2024

    Hey there,

    Thanks for your response.

    Sub: Files in Adobe Stock are not visible correctly


    I logged in this Adobe Stock account on another PC but somehow the files are not visible and the drivers are also correct. And after logging in on another browser the same situation. After adding a new file, even if it is successfully added to Adobe Stock, they are not visible. Also my PC net speed is fine.

     

    I humbly request that how can I get a solution from these problems?

     

    Also, my adobe stock mail is: merchtees092@gmail.com

     

    best regards,

    Jill_C
    Community Expert
    Jill_CCommunity Expert
    Community Expert
    August 8, 2024

    You should contact Adobe directly using the contact us link on your account page. Adobe personnel do not regularly visit this forum.

    Jill C., Forum Volunteer
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