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RafaahaYousuf
New Participant
May 11, 2025
Answered

Inactive account

  • May 11, 2025
  • 7 replies
  • 1663 views

Hi There, can someone help me?

I am trying to login Adobe stock contributor account but I got this error.

Our Account and Submission  policy does not allow multiple Contributor accounts.

To request an exception, please contact us .

Thanks in advance 

Correct answer Abambo

I am experiencing this problem now. I have never made an Adobe Stock account, so I don't understand this error?


quote

I am experiencing this problem now. I have never made an Adobe Stock account, so I don't understand this error?


By @ellellellelle


This can really only be solved by contributor support. There is nothing that this community of peers can do for you. You will need to contact Adobe contributor support via the link at “Contact us”. Adobe will answer via e-mail, so watch your spam folder. The answer may take some time, depending on the workload of contributor support and the complexity of the investigation. So be patient and do not spam the contributor support.

7 replies

A
Ayesha_Art_277
New Participant
November 6, 2025
Follow-up on Adobe Stock Account Reactivation (Case 00454904)

Dear Adobe Contributor Support Team,

I’m following up regarding my Adobe Stock account. Despite receiving
several case numbers, I haven’t received any clarification on the reason
for the account hold or an estimated timeframe for resolution.

Please activate my account. I've recently changed my phone number due to
personal reasons and would appreciate your assistance in resolving this
issue.

Could you please provide a specific update on my case and confirm whether
any further action is required on my part to reactivate my account? I would
appreciate any detailed information or next steps to help resolve this
issue.

Thank you for your time and assistance.

Best regards,
Ayesha Asif


*Primary email (Adobe ID)artayesha70@gmail.com *
daniellei4510
daniellei4510
Community Expert
November 6, 2025

You are not addressing Adobe here, but contributors like yourself. We can not be of assistance. You listed a case number, but then said you had several. Having more than one slows down Adobe's investigation. You need to continue waiting. You have no other recourse.

Adobe Community Expert | If you can't fix it, hide it; if you can't hide it, delete it.
A
Ayesha_Art_277
New Participant
November 5, 2025

I've been trying to resolve the issue with my Adobe Stock account being inactive for three months. Despite sending emails and messages, I've been getting case numbers in response, but without any explanation for the reason behind the account hold or an estimated timeframe for resolution. Every time I follow up, typically every week or two, I receive a new case number without any update on the status. What can I do to resolve this issue?

daniellei4510
daniellei4510
Community Expert
November 5, 2025

If you have multiple case numbers, you are impeding and slowing down Adobe's investigation. You need to continue waiting.

Adobe Community Expert | If you can't fix it, hide it; if you can't hide it, delete it.
    A
    Ataur Shanto
    New Participant
    October 18, 2025

    Same problem . I dont have any other contributor account yet it shows inactive acc.

    jacquelingphoto2017
    jacquelingphoto2017
    Community Expert
    October 19, 2025

    Hi @Ataur Shanto 

    is your country Pakistan? If not, which country is it?

    Best wishes

    Jacquelin

    jacquelingphoto2017
    jacquelingphoto2017
    Community Expert
    October 19, 2025

    Bangladesh.


    Hi @Ataur Shanto ,

    There are known compatibility issues with users in Bangladesh. You need to use the contact us link on your page to contact Adobe and explain your issue in details so that thy can help with a resolution.

    Best wishes

    Jacquelin

    D
    dasalazarr
    New Participant
    May 26, 2025

    Same problem. Did you fix it?

    jacquelingphoto2017
    jacquelingphoto2017
    Community Expert
    May 12, 2025

    Hi @RafaahaYousuf ,

    From what I gather, you are allowed one Behence account per Adobe ID. Therefore, if you have multiple Behence accounts, you would have multiple Adobe IDs. As a contributor you are allowed one Adobe ID. Hence, Adobe will disable the excess IDs (Accounts).

    Best wishes

    Jacqulein

    RALPH_L
    RALPH_L
    Community Expert
    May 11, 2025

    As far as I can tell, Behance accounts are one per customer. Not one per email account. You need to contact the Behance Service team and ask them about merging the two accounts.
    Submit a request – Behance Helpcenter

    ========================================Photography is more than just pressing a button!========================================
    daniellei4510
    daniellei4510
    Community Expert
    May 11, 2025

    Do you have more than one account? That is no longer allowed, so Adobe is probably disabling one or the other automatically.

    Adobe Community Expert | If you can't fix it, hide it; if you can't hide it, delete it.
    R
    RafaahaYousufAuthor
    New Participant
    May 11, 2025

    I have more than one behance account with different accounts. I didn't use adobe stock before for contribution.
    this is my first ever account and I use to this for contribution.

    Jill_C
    Jill_C
    Community Expert
    May 11, 2025

    Perhaps you used a different email address to create another account?

    Jill C., Forum Volunteer
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