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New Participant
April 7, 2023
Question

Incorrect preview of the vector image

  • April 7, 2023
  • 1 reply
  • 195 views

I upload a zip folder with a vector image to the stock, the preview is correct for a couple of hours, and then it disappears and looks like this: https://stock.adobe.com/ru/images/office-stationery-set/589516046?prev_url=detail&asset_id=589516046.

Adobe stock accepts work, but something is happening with the preview

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1 reply

Abambo
Community Expert
Community Expert
April 7, 2023

Contact contributor support. Need help? (Stock Contributor Support)

 

Did you upload an AI with an embedded PDF preview?

ABAMBO | Hard- and Software Engineer | Photographer
New Participant
April 7, 2023

No, this is root cause?

Abambo
Community Expert
Community Expert
April 7, 2023

https://helpx.adobe.com/stock/contributor/help/vector-requirements.html

See remark at the end!

 

It is required (recommended?) to include the PDF preview, and Adobe is regenerating your preview. I would use these settings:

 

ABAMBO | Hard- and Software Engineer | Photographer