Known Participant

Answered

Is Something Wrong with Moderation

Forum|Forum|1 year ago
September 21, 2024
5 replies
5333 views

Hello All,

I realize that I, and others, have inquired about this before, but I feel compelled to share details and ask again in case someone is in the know.

I have 15 images that have been waiting for moderation for over two months (8 weeks), most are closer to three months. What exactly does the disclaimer about it taking "Up to Eight Weeks" mean?

I'm starting to think it means nothing as I've emailed support at least three times to no avail.

I was so proud that I got my holiday images in extra early, but they've been sitting so long, that I'm actually running behind now =( I'm cool with getting rejected, but sitting with no progress makes this a bit depressing and I always find photography fun.

Thanks for whatever insight you can give.

Contributors

This topic has been closed for replies.

Correct answer Jill_C

No one in the Contributor community knows why reviews are taking so long these days. Thr 8-week estimate is rather meaningless. Don't bother contacting Adobe Contributor Support to ask them why. If they respond at all, it will be a canned response basically telling you to continue to wait. There really is nothing we can do except be patient.

D

defaultj7v91o4fpu3v

New Participant

I have waited over 3 months now and no review of my images yet. Wondering what the longest time someone has waited is...

daniellei4510

Community Expert

Someone recently posted that they have assets sitting in the queue for over a year, but I can't help but wonder why they waited until now to mention it.

Adobe Community Expert | If you can't fix it, hide it; if you can't hide it, delete it.

D

defaultj7v91o4fpu3v

New Participant

Wow that's so sad, I thought I'd wait just a little longer than the 8 weeks to see if something would happen. I've only submitted 5 photos before these (a year ago) and all are accepted so suprized that photos from my recent trip have been pending so long.

roswithag42172470

Participating Frequently

Ich bin der Meinung, dass es an den Massen von KI Bildern liegt, die alle überprüft

werden müssen.
Die Wartezeit ist leider deutlich länger geworden.

daniellei4510

Community Expert

I don't believe this is the case anymore. Even when individuals were submitting thousands of AI images per day when Adobe first began accepting AI well over 1 year ago, no one was experiencing the slowdown many are noticing today. Also, while we've had a fairly large number of contributors posting about the long wait times, it is not indicative that EVERYONE is having this problem, or we would see even more complaints. At least I would think so. We also are not seeing as many AI contributors posting here and asking why their assets were not accepted. So either AI contributors have gotten better at editing their assets, or a number of them grew frustrated after rejections or low sales and moved on to greener pastures.

Adobe Community Expert | If you can't fix it, hide it; if you can't hide it, delete it.

Nancy OShea

Community Expert

You're not alone. Lots of contributors are complaining about Review delays.

I don't know for sure but Adobe might be having a work-staff shortage.

Possibly related: an uptick in new COVID variant XEC cases. This one is more contagious.

https://www.usatoday.com/story/news/health/2024/09/21/covid-xec-variant/75303152007/

Nancy O'Shea— Product User & Community Expert

daniellei4510

Community Expert

And yet I had two sets of 5 assets reviewed today, Sept. 21 about 5 hours apart, the latest set reviewed at around 7 pm Central time. I have not had a day go by without 5 or 6 assets moderated daily for the last two months or more. Maybe the question isn't why are some contributors not having their assets reviewed in a timely manner, but why are some contributors not affected. Not that I'm complaining! Well, I am kind of, since I submit fewer assets per day than what are being reviewed, and it's difficult keeping up.

Adobe Community Expert | If you can't fix it, hide it; if you can't hide it, delete it.

ImaRetiredTeacherAuthor

Known Participant

Haha, 8 months ago, I couldn't keep up and my queue ran dry! I really feel like it's got something to do with the ratio. I'm guessing nearly all of yours get accepted? I think I'll be getting the strongest readers that exist as my eyes are better, but not good enough.

Jill_CCorrect answer

Community Expert

No one in the Contributor community knows why reviews are taking so long these days. Thr 8-week estimate is rather meaningless. Don't bother contacting Adobe Contributor Support to ask them why. If they respond at all, it will be a canned response basically telling you to continue to wait. There really is nothing we can do except be patient.

Jill C., Forum Volunteer

ImaRetiredTeacherAuthor

Known Participant

Yes, haha, so true about responses. Once, someone said "It's fixed" and two images got reviewed.

The main reason I was asking again is becaused I asked this Q at the beginning of summer and a few people said they were being reviewed daily. It seems like I'm not the only one waiting around so c'est la vie.

daniellei4510

Community Expert

Knock on wood, but I'm among those who are having assets reviewed daily. My oldest asset was submitted 10 days ago and repeatedly gets ignored. My next handful of assets were submitted 5 days ago. They may or may not be reviewed over the weekend (it has happened, but it's usually only 1 or 2). Anyway, it's 11:30 PM Central time and I just had 3 assets reviewed and accepted. That would be my third batch within...oh...about 16 hours. Go figure.

Adobe Community Expert | If you can't fix it, hide it; if you can't hide it, delete it.

daniellei4510

Community Expert

We don't have a clue. When I first became a contributor, it used to say that images can take "up to 4 weeks" to be reviewed. When people started complaining that it was taking much longer than that, they upped it to 8 weeks.

Anymore, I don't worry much about timely assets being reviewed on time. It would be nice if it happens, but my Halloween assets that I uploaded last year were accepted back then and Halloween is coming around again. Same with Thanksgiving and Christmas. If not this year, next for sure.

Adobe Community Expert | If you can't fix it, hide it; if you can't hide it, delete it.

ImaRetiredTeacherAuthor

Known Participant

I keep thinking it might have something to do with the accept/reject ratio because I was doing well, until I started having eye problems and didn't realize it. I was missing artifacts like crazy and barely getting any acceptances, which is when I realized I needed to go the the eye doctor. That's when my moderation fell off; I haven't been sure if it was a coincidence or my poor record. I do remember that they changed it briefly to twelve weeks, then back to eight.

Thanks for your response!

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