Multiple Accounts

Question

Hello Everyone ,
My Multiple Adobe Stock Accounts Has been Blocked , Because it was linked with each other through my payout method , Because it was same payout at my multiple accounts. Resultantly , My All Accounts Got Blocked & I have done so much work on these accounts . What can i do now ? Will Adobe Unblock My All Accounts , I'll Put Different Payout Methods this time .
 
Thanks

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jacquelingphoto2017 · Accepted Answer

I Think so Hi @Elisa373835911yb0 ,Having one Payoneer account for multiple Adobe accounts does not cause issue. The issue here is that the multiple accounts you have is a violation of the Adobe guidelines. To own multiple accounts you must have in each of these accounts exclusively one file category. If you have three accounts one must be for videos only, the other for photos only and the third for Generative AI only. If that is how it is for your accounts it is likely that they will be reactivated. Otherwise, all except one are likely to be closed. "You may create more than one contributor account if you wish to track different asset types in separate accounts, e.g., video submissions versus image submissions, or generative AI submissions versus traditional photos or illustrations. Also, if your account gets close to an online portfolio of 1 million assets, we recommend you open a new account.We don’t permit multiple account creations to submit similar or identical content to inflate sales, or to bypass upload limits for generative AI content. Duplicate or multiple created accounts that violate this rule may result in the accounts being blocked or terminated. " Use the contact link provided by Adobe to reach out for more details. When you reach out to them be patient. You'll receive an answer.Best wishesJacquelin

Abambo · Answer

It is not allowed to have multiple accounts, except if they contain very different types of assets, like one photos, the other generative AI, or video, or vector. If your accounts have similar content, they have been blocked for cause. Adobe has many means to find out that they belong to the same person. At latest with the tax form, you need to provide correct information, so your identity is clear.

If your account has been suspended, there is nothing that this community of peers can do for you. You will need to contact Adobe contributor support via the link at “Contact us”. Adobe will answer via e-mail, so watch your spam folder. The answer may take some time, depending on the workload of contributor support and the complexity of the investigation. So be patient and do not spam the contributor support.

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