Payment-Pay out issues -contact support issue

[r reddi]

I am not able get any help from contact form usage. I tried to ask for payout 3 times (paypal) but could not get payment after completing the procss. Sent message 3 times for help using contact form and subject as others. Can i get  help. Thanks

[Jill_C]

What is the payment status? When did you request payment?

[Abambo · Accepted solution]

You can only ask once, then you need to wait for the process to complete. When it is complete, but fails, the money will be credited back. You should contact PayPal in such a case to get insight what could get wrong. With that information, contact Adobe contributor support. Contributor support does not react immediately, so be patient. They are answering by e-mail, so watch your spam folder.

[r reddi]

I have waited for 15 days each time I requested a pay out and also sent message through contact form using others as the subject. The pay out process gets completed and the message that process is over and i need to wait for 7 to 10 days also appears with a button ok. agian after words the amount appears in pay out.

it is confusing. Kindly help. Thanks

[Abambo]

What is your country? Check this forum post, too: https://community.adobe.com/t5/stock-contributors-discussions/contributor-payment-was-completed-but-...

Let us know if this reflects your situation?

[r reddi]

I am from India.

I am getting payments from other stock photo agencies through Paypal method regularly.

Please advice and help. Thanks.

[Abambo]

I am getting payments from other stock photo agencies through Paypal method regularly.

By @r reddi

It looks, looking at the messages, that PayPal changed something in their policy. I strongly urge you to check with PayPal support first.

There are basically 3 states for requesting a payment:

1. You're asking for a payout:
   
2. The payment is pending.
3. The payment is done:

When you reach stage 3, Adobe did their work, and you will need to wait for the money to be credited. If PayPal refuses the payment, PayPal will refund the money to Adobe, which will in its turn credit your account again. If that happens, and the waiting time could well be 1 month, you will need first to enquire, why PayPal refused the money transfer. You can do so only by contacting the PayPal support.

[r reddi]

Thanks for concern.

Here is what i am facing with payouts.

when i login in to the site what appears on screen is blank. when i  click on dasboard the details appear.

when ever the payout money is more than USD 25 i try by clicking payout. Then payout popup appears and after answering about location and typing email Id for paypal transfer the pop will show details i have provided and on clicking finally the popup shows it taktes 7 to 10 days message. 

when i check next day or so the amount still appears as payout.

After waiting for 10 to 15 days if i try again the process of payout it gets completed but not getting payment .

This was experienced few months back but i could get payment after some trials of asking payouts.  I have contacted the support using the form. This time i made 3 trials and contacted the support using form, witout any result. 

Now I am waiting for any help before asking payout.

please help.

Thanks.

[Abambo]

Try with a different browser.