Known Participant

Question

PNG FILE UPLOAD

Forum|Forum|3 years ago
December 12, 2022
3 replies
1193 views

hello everyone, I have a problem with PNG files, when I upload them to adobe contribution and subsequently approved for sale, in the description they indicate JEPG files! Why does this happen? Also I have seen on other authors that fine PNGs are also JPG files. Can you explain how I have to correctly upload the PNG files? Thanks in advance for your answers.

This topic has been closed for replies.

RALPH_L

Community Expert

I'm not certain, but I believe PNG is not yet offered for sale and that the uploaded files are offered as JPEG with a white background. After the database is filled, the PNG files will automatically be correctly made available.

Abambo

Community Expert

I'm not certain, but I believe PNG is not yet offered for sale

By @RALPH_L

They are now!

ABAMBO | Hard- and Software Engineer | Photographer

M

massimiliano24090954ekz2Author

Known Participant

I have to wait for them to approve the file to verify

T

Test Screen Name

Legend

Do they have a cutout/transparency?

M

massimiliano24090954ekz2Author

Known Participant

thanks for the quick reply, you have transparency. They are images created with Adobe Illustrated and with Fireworks, in both cases they are images with a transparent background. I would like to know how I can correctly upload PNG files without them becoming JEPGs when they are on adobe contribution for sale.

Abambo

Community Expert

I would like to know how I can correctly upload PNG files without them becoming JEPGs when they are on adobe contribution for sale.

By @massimiliano24090954ekz2

You upload a PNG file as a PNG file on the contributor site!

ABAMBO | Hard- and Software Engineer | Photographer

Abambo

Community Expert

How do you upload the file?

PNG files are offered as PNG and JPEG.

Please post a link to an asset that you uploaded as PNG.

ABAMBO | Hard- and Software Engineer | Photographer

M

massimiliano24090954ekz2Author

Known Participant

I upload the pure PNG file to Adobe Contribution, but this shows up in my sales account as a JEPG file, not a JPG-PNG.

Abambo

Community Expert

May I get my questions and requests answered?

How do you upload the file?

Please post a link to an asset that you uploaded as PNG.

ABAMBO | Hard- and Software Engineer | Photographer

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