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valentinas51680449
New Participant
September 14, 2020
Answered

Problem with the contributor page

  • September 14, 2020
  • 2 replies
  • 1262 views

Hello! My contributor page looks like a white screen.Chrome,Opera,Firefox.Cleared cach and history.All browser extensions disabled. Thank you for any help.

This topic has been closed for replies.
Correct answer perrmick

There was a short lived issue with the site last night that was pushing files from being submitted, back into the "new" queue instead of "in review." That was quickly identified and corrected so it is a completely separate issue. 

 

There is not a known, system wide issue with a white screen. If you are experiencing this even after trying a VPN, please submit a ticket by emailing contributor-support@adobe.com

 

Thank you,

 

Mat Hayward 


Hello !
I tried to access the Adobe Stock Contributor home page on two PCs :
The 1st uses : Windows Vista/Google Chrome (my working hardware)
The 2nd uses : Windows 7/Google Chrome
I obtained a white screen on both.
Anyway, I updated Google Chrome on the 2nd PC, and then got the expected result: contributor home page opened !
Unfortunately, I can't update Google Chrome on my 1st PC (with Vista), because Google doesn't provide anymore updates for Chrome under Windows XP/Vista.
Adobe has certainly made changes in the source code that make it incompatible with former versions of navigators (Chrome at least...)

Regards

2 replies

LvdVliet
LvdVliet
New Participant
December 4, 2020

Hi, I have the same problem. Totally white page. My computer is up to date, and everything worked fine the day before yesterday. It's no VPN issue, and since many contributors have this problem this week, it must be something general.

jacquelingphoto2017
jacquelingphoto2017
Community Expert
December 4, 2020

Hi @LvdVliet ,

If your Adobe page is not back as yet please send an e-mail report to contributor-support@adobe.com.

Regards

JG

MatHayward
Community Manager
MatHaywardCommunity Manager
Community Manager
September 14, 2020

I checked your account and confirmed that everything is in good working order on our part. 

 

Some countries can block our IP address and prevent their citizens from accessing certain sites. Try to access the contributor portal using a VPN if possible and let us know if that does the trick for you.

 

-Mat 

jacquelingphoto2017
jacquelingphoto2017
Community Expert
September 16, 2020

Hi Mat,

There is definitely a problem with the contributor page. I do not have white screen, but I can't submit files, plus there is more of what I told you about on my dashboard page. I do submit a ticket and is wating for replies.

 

Regards

JG

perrmick
perrmickCorrect answer
New Participant
September 17, 2020

There was a short lived issue with the site last night that was pushing files from being submitted, back into the "new" queue instead of "in review." That was quickly identified and corrected so it is a completely separate issue. 

 

There is not a known, system wide issue with a white screen. If you are experiencing this even after trying a VPN, please submit a ticket by emailing contributor-support@adobe.com

 

Thank you,

 

Mat Hayward 


Hello !
I tried to access the Adobe Stock Contributor home page on two PCs :
The 1st uses : Windows Vista/Google Chrome (my working hardware)
The 2nd uses : Windows 7/Google Chrome
I obtained a white screen on both.
Anyway, I updated Google Chrome on the 2nd PC, and then got the expected result: contributor home page opened !
Unfortunately, I can't update Google Chrome on my 1st PC (with Vista), because Google doesn't provide anymore updates for Chrome under Windows XP/Vista.
Adobe has certainly made changes in the source code that make it incompatible with former versions of navigators (Chrome at least...)

Regards

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