Request for Update – Account Blocked for Generative AI (Case #00399506)

[Danicazt]

Message:

Hello Adobe Team,

I’m writing to kindly ask for an update regarding my contributor account, which has been blocked due to a violation related to Generative AI content.

I submitted a support request and received case number 00399506, but I haven’t received any response yet. It’s been several days, and I’m really hoping for a second chance to correct any mistakes.

This is my first violation, and I truly want to continue contributing responsibly and in compliance with all Adobe Stock guidelines.

I’ve taken time to review the contributor terms and AI content requirements and I’m ready to follow them strictly moving forward.

Please let me know if there’s any additional information I can provide.
Thank you very much for your time and understanding.

Sincerely,
Danica

[RALPH_L]

You are not addressing Adobe employees here in this forum. We are contributors like yourself. You have alreaady contacted Adobe and have recieved a case number. Now you have to wait.

[Danicazt]

No, they do not rasponu answer me yet.

[daniellei4510]

You've received a case number. That was Adobe's response. How long before you know if or when your account will be reactivated can depend on the number of investigations ahead of yours. 

[Danicazt]

Can you litlle explaine me.what menas that?
How long i can wait?
Thank you very muci

[daniellei4510]

Unfortunately, contributors who have had their accounts blocked have waited weeks or even months before Adobe completed their investigation.

[Danicazt]

This is very sad. 😐
Thank you...

[Nancy OShea]

1) Adobe will never discuss private account matters in this public user-to-user forum. 

2) This matter is solely between you and Adobe Stock Contributor Support.  

3) How to Report (And Appeal) Violation

Good luck.