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Vasily S
New Participant
November 19, 2023
Answered

Support by e-mail - does it work?

  • November 19, 2023
  • 2 replies
  • 627 views

Hallo! I sent already more than 5 requests on [Moderator deleted private information. Please do not post private information like e-mails and phone numbers] but didnt get any answer. Support form on thw Adobe Stock website also doesnt work - there were no answer for more than 3 weeks. Could you please let me know if there any working way to contact with support?

    This topic has been closed for replies.
    Correct answer Jill_C

    Sending an email does not create a support ticket in the Contributor Support System. It's best to use the "contact us" link which will create a ticket. Nevertheless, depending on the nature of your request it could still take some time to get a response. What support are you requesting ?

    2 replies

    Nancy OShea
    Nancy OShea
    Community Expert
    November 20, 2023

    Be patient.  Stock is busy with hundreds of other inquiries ahead of yours. 

    Be patient.  Wait your turn.  And don't spam them with more inquiries.

     

     

    Nancy O'Shea— Product User, Community Expert & Moderator
      Jill_C
      Jill_CCorrect answer
      Community Expert
      November 19, 2023

      Sending an email does not create a support ticket in the Contributor Support System. It's best to use the "contact us" link which will create a ticket. Nevertheless, depending on the nature of your request it could still take some time to get a response. What support are you requesting ?

      Jill C., Forum Volunteer
      V
      Vasily SAuthor
      New Participant
      November 19, 2023

      I also made a ticket, probably 2 or 3 times, but didnt get an answer. My request has a slightly unusual question related to my personal interaction with Adobe. How do I find out if my request has been accepted, whether work is underway on it and whether I should wait for a response? Previously, all responses were within 2-3 days, now it has been more than 3 weeks and it is not clear what is with my request.

      Abambo
      Abambo
      Community Expert
      November 19, 2023
      quote How do I find out if my request has been accepted, whether work is underway on it and whether I should wait for a response?

      By @Vasily S

      If you use the DOCUMENTED way to contact contributor support (Need help? (Stock Contributor Support)), you will create a ticket. That will make sure that your request is recorded. Only if, after 14 days, you do not receive an answer, you can send a friendly reminder. We do not know the status of your request.

      ABAMBO | Hard- and Software Engineer | Photographer
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