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Question

Unable to upload from Lightroom Classic

Forum|Forum|3 years ago
December 7, 2022
2 replies
1632 views

I am trying to upload images from Lightroom Classic. I have moved the relevant images to The Adobe Stock collection under "publish services". When I click on "Publish" it appears to begin to upload the relevant images. But then it stops after a minute or so and displays the following message: "Upload failed because of technical difficulties. please try again later". I have logged out and back in closed and reopened Lightroom, logged in and out of my Stock contributor account, rebooted my computer, checked that the Stock plugin is enabled. I have tried this on multiple occasions over several days. On one occasion it managed to upload a single image before the message popped up, but otherwise nothing.

Any suggestions?

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Abambo

Community Expert

There is nothing suspicious in your settings as I can see. My configuration is similar, but still on Windows 10.

What Anti-virus software are you using?

Can you upload the pictures manually, via the browser?

ABAMBO | Hard- and Software Engineer | Photographer

D

D_n_BAuthor

Known Participant

I'm using the free version of Avast One. I am also using Microsoft Defender, which is new and I thought could be the problem, so I switched it off and tried again, but it made no difference. I could try switching off Avast as well and see if that helps. I can try uploading a few sample images to Stock from Explorer - I haven't tried that yet as it is so much simnpler (if it works) to export from LR - saves exporting the edited images first. But I'll give it a try and report back. Thanks again.

D

D_n_BAuthor

Known Participant

For troubleshooting purposes, can you submit images directly from your Stock Contributor Portal?

From the portal, you can drag and drop image files of up to 45MB. Before uploading, make sure your image is at least 1600 x 2400 pixels (4MP) and saved as JPEG in sRGB color mode.

See below for more details:

https://helpx.adobe.com/stock/contributor/help/uploading-content.html

Thanks Nancy. I exported a couple of the images to my desktop using the parameters you describe and then dragged and dropped them to the Stock contributor upload page. That worked fine. they uploaded successfully. But I still have the same error when trying to publish from Lightroom Classic.

Abambo

Community Expert

Sign out of your Creative Cloud account and sign in again.

I now checked with multiple pictures, it works perfectly.

If the sign-out does not help, please post the system info. The first few lines will be enough (up to SQLite version).

ABAMBO | Hard- and Software Engineer | Photographer

D

D_n_BAuthor

Known Participant

Thanks @Abambo . I have tried the signing in and out thing several times, to no avail. The first few lines of System Info is as follows (I don't know why it says Windows 10 as I have Windows 11)(I have posted the System Info from my computer below the one from LT Classic for comparison):

From LR:

Lightroom Classic version: 12.0.1 [ 202210260744-9e008017 ]
License: Creative Cloud
Language setting: en
Operating system: Windows 10 - Home Premium Edition
Version: 10.0.22621
Application architecture: x64
System architecture: x64
Logical processor count: 24
Processor speed: 3.7GHz
SqLite Version: 3.36.0

From Windows System:

OS Name Microsoft Windows 11 Home
Version 10.0.22621 Build 22621
Other OS Description Not Available
OS Manufacturer Microsoft Corporation
System Name PCS-DESKTOP
System Manufacturer PC Specialist LTD
System Model Amd Am4 Gen3
System Type x64-based PC

D

D_n_BAuthor

Known Participant

More details from Windows system info:
System SKU 2079456
Processor AMD Ryzen 9 5900X 12-Core Processor, 3701 Mhz, 12 Core(s), 24 Logical Processor(s)
BIOS Version/Date American Megatrends Inc. 1802, 15/01/2021
SMBIOS Version 3.3
Embedded Controller Version 255.255
BIOS Mode UEFI
BaseBoard Manufacturer ASUSTeK COMPUTER INC.
BaseBoard Product PRIME B550-PLUS
BaseBoard Version Rev X.0x
Platform Role Desktop
Secure Boot State On
PCR7 Configuration Elevation Required to View
Windows Directory C:\WINDOWS
System Directory C:\WINDOWS\system32
Boot Device \Device\HarddiskVolume3
Locale United Kingdom
Hardware Abstraction Layer Version = "10.0.22621.819"
Username PCS-DESKTOP\david
Time Zone GMT Standard Time
Installed Physical Memory (RAM) 64.0 GB
Total Physical Memory 63.9 GB
Available Physical Memory 37.0 GB
Total Virtual Memory 67.9 GB
Available Virtual Memory 33.6 GB
Page File Space 4.00 GB
Page File C:\pagefile.sys
Kernel DMA Protection Off
Virtualisation-based security Not enabled
Windows Defender Application Control policy Enforced
Windows Defender Application Control user mode policy Off
Device Encryption Support Elevation Required to View
Hyper-V - VM Monitor Mode Extensions Yes
Hyper-V - Second Level Address Translation Extensions Yes
Hyper-V - Virtualisation Enabled in Firmware No
Hyper-V - Data Execution Protection Yes

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