Participant

Answered

validation issue

Forum|Forum|2 years ago
September 11, 2023
2 replies
544 views

i payout $251 on September 3th and on the 7th my account is validation issue without explaining my mistake.

adobestuck is scam???

poor service,,, please reply my email

Contributors

This topic has been closed for replies.

Correct answer Jill_C

No Adobe Stock is not a scam. They have tens of thousands of Contributors and probably even more Buyers and have been in this business for 9 years after acquiring Fotolia. Remember that for every $1 you earn, Adobe earns $2, so they have no incentive to shut down successful contributor accounts. If you have replied to the Contact Us link on the page shown in the screen print you attached, you will receive a reply after Adobe completes their investigation. It could take days or it could take weeks. Meanwhile, do not spam Adobe with repeated emails which will further clog their already overwhelmed support system.

Abambo

Community Expert

If your account has been suspended, there is nothing that this community of peers can do for you. You will need to contact Adobe contributor support via the link at “Contact us”. Adobe will answer via e-mail, so watch your spam folder. The answer may take some time, depending on the workload of contributor support and the complexity of the investigation. So be patient and do not spam the contributor support.

ABAMBO | Hard- and Software Engineer | Photographer

rudi sungkarAuthor

Participant

poor system...

Abambo

Community Expert

Dear Rudi,

There is more then one contributor wanting to take advantage of Adobe by "boosting" its sales. No need to say, that Adobe needs to stay vigilant for such efforts. If they determine that you are part of this, they will block you indeterminatly, if they determine that you are not part of this, they will unblock you. The community here cannot help you.

ABAMBO | Hard- and Software Engineer | Photographer

Jill_C

Correct answer

Community Expert

No Adobe Stock is not a scam. They have tens of thousands of Contributors and probably even more Buyers and have been in this business for 9 years after acquiring Fotolia. Remember that for every $1 you earn, Adobe earns $2, so they have no incentive to shut down successful contributor accounts. If you have replied to the Contact Us link on the page shown in the screen print you attached, you will receive a reply after Adobe completes their investigation. It could take days or it could take weeks. Meanwhile, do not spam Adobe with repeated emails which will further clog their already overwhelmed support system.

Jill C., Forum Volunteer

rudi sungkarAuthor

Participant

poor system,

Dear rudi,

Since your account has appeared in the context of highly irregular sales activities, the account will remain blocked until further notice.

When you joined Adobe Stock as a Contributor you have accepted the Terms of Use. Please review the Terms of Use carefully and I’d like to call attention to section 8.1 Termination of accounts.

Kind Regards,

Adobe Artist Relations

why are we the contributors who are affected by this problem, when selling is your system... why don't you block unknown buyers, and my video works have been widely used by buyers from Adobestock and are used commercially. This is detrimental to me as the owner of the work

Jill_C

Community Expert

You are not addressing Adobe directly here in this forum. You will here back from them directly, so watch your email folders.

Jill C., Forum Volunteer

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.

Scanning file for viruses.

This file cannot be downloaded