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Yang Damon
Participating Frequently
August 23, 2023
Question

Very high sales today

  • August 23, 2023
  • 3 replies
  • 1616 views

Today, the sales volume of my friend and I's account is very high, several times higher than usual, is there any designer like this today? In such a situation, the account will basically be blocked. I have blocked the account twice because of the high sales volume of a certain day, and this time it is estimated that it will be blocked again. But what is strange this time is that the sales of several of my designer friends' stores are extremely high. Some are new stores that have just opened, and some are old stores that have been in business for a year. This site is no longer fit for purpose. I see a lot of posts in the forum that the store is closed because of high sales on a certain day. The designer worked hard and spent a lot of time, but it was wiped out because of an unwarranted "abnormal sales volume". Our designers are like lambs waiting to be slaughtered! Designers with abnormal sales today, don't be happy, the probability of your store being blocked is basically 100%!

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    3 replies

    jacquelingphoto2017
    Community Expert
    jacquelingphoto2017Community Expert
    Community Expert
    August 23, 2023

    Hi @Yang Damon ,

    I'm not sure what the ranting is about. If the sales are deemed genuine your account will not be closed. If Adobe is suspicious of fraudulent activities, the have the exclusive right to do what ever they see fit to protect their platform's integrity. Adobe is transparent regarding their exclusive right and the consequences to your account. Once you say yes you have taken onto yourself the risk of loosing your account in event of Adobe find it fit to close it.

     

    Adobe being a rogue.

    I don't believe a rogue would work with contributors to keep their account active. One contributor reported such experience on another forum and from what I understand from your post, either you or your friend has multiple closer - meaning you are give criteria to meet while your account is being monitored. If you do not comply your account will be closed indefinitely.

    I also see revelation of people soliciting a fee to download contributors files, allowing the file owner to earn large royalty from the downloads. When interviewed the solicitor reveals that he gets business. If I know this, Adobe knows and knows even more. I don't think Adobe blocks an account without a reason. I also believe either directly or indirectly you are informed of the reason. Also I don't believe you are letting us in on the full story that leads to a closed account and the high points is what you keep back. There is nothing anyone on this forum can do to assist you. If you must wait on Adobe, you must wait. If you believe you're ignored, cut your losses and move on. Take this as a lesson and submit elsewhere, if you are band from starting another Account here. Bashing Adobe in a public forum will not help.

     

    Regards

    Jacquelin

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      Yang DamonAuthor
      Participating Frequently
      August 24, 2023

      Now I just want to know the real reason for being banned, that's all, every time I reply with abnormal sales, and every time I withdraw cash! If there is a problem with the account, why not ban it when it is found out, why do you have to wait until the designer withdraws the money? Then all the money in the account was confiscated. What did the designer get for his hard work, and what is this behavior of the website?

      jacquelingphoto2017
      Community Expert
      jacquelingphoto2017Community Expert
      Community Expert
      August 24, 2023

      Hi @Yang Damon ,

      You are not addressing Adobe here. You will not get a definite answer here. Having an understanding of the financial system as regards the prevalence of fraud and the rigorous checks and due diligence that businesses have to do to maintain their business would explain why when payouts are requested. For example, that might be the reason payout duration moves from overnight to two weeks and the possibility of longer periods. I've seen worst than this at other companies that prompt an investigation into what was going on. It all boiled down to the prevalence of fraud and the restriction implemented. I assume when someone buys from your account everything is automated based on the web page programming. When you request payment you enter the manual realm. Your account is highlighted and scrutinized for irregularities and validity. They have to make certain basic checks. Based on experience the amount you get for the duration is inconsistent and exorbitant so other checks are made. They do what they have to do to proceed with the investigation.

      On a serious note, something is definitely wrong. If you have absolutely nothing to do with these spikes, and they are triggering an alarm then you should probably introduce some security checks and changes to all your accounts and computer. 

       

      Best wishes

      Jacquelin

        Jill_C
        Community Expert
        Jill_CCommunity Expert
        Community Expert
        August 23, 2023

        Adobe has methods for determining whether the high sales activity resulted from actual paying customers or via other illegal methods.

         

        You say "my friend and I's" account. You cannot share an account with someone. The Contributor Agreement requires YOU to sign, certifying that you have the legal right to all the assets you upload.

        Clause 4.1. - Your represent that you own Al rights, title and interest in and to the work..."

         

        You can't do that if multiple people are uploading content. This violation of the Contributor Agreement can cause your account to be blocked.

        Jill C., Forum Volunteer
        Y
        Yang DamonAuthor
        Participating Frequently
        August 23, 2023

        "My friends and I" means that my design and designer friends and I open our own stores and upload our own design works! My account has been in use for almost a year, do you know the rules? My sales are gradually increasing every month. Is your ""sales anomaly"" judged by a machine or manually? Besides, I can control the many pictures that customers want to buy from me?

          Jill_C
          Community Expert
          Jill_CCommunity Expert
          Community Expert
          August 23, 2023

          Adobe does not reveal the methods by which they identify suspicious accounts; certainly if they did so, users would find ways to defeat the algorithms. In addition to the automatic scanning for suspicious sales jumps, an account can also be flagged for investigation if a Buyer or another user reports an IP violation or a poor quality asset. 

          Jill C., Forum Volunteer
          photorebelle
          photorebelle
          Inspiring
          August 23, 2023

          I don't understand why your account would be blocked if you make good sales. The goal is to sell images, it is in the interest of all parties to sell.
          So I come back to my question, why blocked if the sales are good???

            Y
            Yang DamonAuthor
            Participating Frequently
            August 23, 2023

            Yes, that's it, if you have a particularly high sales day, the account will be banned, you can look through the posts of other banned accounts, many designers have been banned for this reason!

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