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Why is it taking so long?

Explorer ,
Dec 17, 2023 Dec 17, 2023

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Hello, I uploaded photos 11 days ago, they are still to be reviewed. Why is it taking so long?

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correct answers 6 Correct answers

Community Expert , Dec 17, 2023 Dec 17, 2023

Currently, 1-3 months is the normal range. I think you're still in the timeframe I'd expect. I haven't heard anyone getting to 4 months yet, so that's where I would start to get concerned. But I suspect you'll have some reviewed by then.

 

Cheers!

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Community Expert , Dec 17, 2023 Dec 17, 2023

Images are taking 2-3 months, photos 2 to 3 weeks.

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Community Expert , Dec 17, 2023 Dec 17, 2023

If you've read any of the other posts in this forum, you would have learned that review time is a frequent topic of discussion here. Due to the continuing huge influx of Generative AI assets, there is a considerable backlog in the queue, and there is nothing you can do to hasten the process. Be patient.

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Community Expert , Dec 18, 2023 Dec 18, 2023

11 days is not a long time currently. Even Adobe tells you, that it can take about 4 weeks. Current moderation times are erratic, from several hours to several months. According to Adobe, it does not take more than 2 months after submission.

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Community Expert , Dec 19, 2023 Dec 19, 2023

"I have another question, there are photos on the Rejected page even from 2022. Will the photos on this page remain and not be deleted?"

Yes. They will remain there forever and ever and ever. Maybe (and this is just a guess) moderators refer to them now and again to make sure changes have been made if the images are submitted again at a later date. 

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Explorer , Jan 11, 2024 Jan 11, 2024

I wanted to write a response. I upload and send, I never keep them waiting. Currently, 256 of my photos are waiting for review. The first one was sent 1 month ago, and I am excitedly waiting to see how this process will continue.

According to the information below, I think I should wait another 4 weeks and then worry 🙂

 

Thank you for your submission, your files will be reviewed as soon as possible, moderation may take up to 8 weeks.

 

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Community Expert ,
Dec 17, 2023 Dec 17, 2023

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Currently, 1-3 months is the normal range. I think you're still in the timeframe I'd expect. I haven't heard anyone getting to 4 months yet, so that's where I would start to get concerned. But I suspect you'll have some reviewed by then.

 

Cheers!


George F, Fine Art Landscape Photographer

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Community Expert ,
Dec 17, 2023 Dec 17, 2023

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Images are taking 2-3 months, photos 2 to 3 weeks.

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Engaged ,
Dec 17, 2023 Dec 17, 2023

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They just raised my photos from 4 weeks to 8. Does that mean they don't like me, LOL

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Community Expert ,
Dec 18, 2023 Dec 18, 2023

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I noticed that change in the submission message yesterday, but the 5 images  I submitted yesterday afternoon were approved overnight ! Keep on doing what you're doing - they'll get reviewed when they get reviewed.. 

Jill C., Forum Volunteer

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Community Expert ,
Dec 18, 2023 Dec 18, 2023

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That's simply a message to keep the people quiet. It's probably based on what is typically to be expected. Nothing is meant personally.

ABAMBO | Hard- and Software Engineer | Photographer

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Explorer ,
Dec 17, 2023 Dec 17, 2023

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Tomorrow it will be exactly 90 days since I uploaded my files, these files are still under review)

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Explorer ,
Dec 17, 2023 Dec 17, 2023

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😲

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Community Expert ,
Dec 19, 2023 Dec 19, 2023

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IMG_1703.jpeg

 

Whatever you think, it's not as this asset has been sticking around for 9 months in the submission queue. I just did submit it. 😂 It's a test file for me, that won't make to a moderator. I just decided, that I need to get rid of this for the momement. So upload and submission times are different things.

ABAMBO | Hard- and Software Engineer | Photographer

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Explorer ,
Dec 19, 2023 Dec 19, 2023

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😲😲😲

😂
Thank you, as far as I understand, I should upload the photos I took whenever I get the chance, without focusing on whether they are reviewed or not, and close the topic.

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Community Expert ,
Dec 19, 2023 Dec 19, 2023

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If you are a seasoned contributor: yes. If you still need to check if your photos will pass, it's more difficult. You will need the feedback from the moderation, but you also want to upload regularily. In that case it's better to submit a picture a day, or each third day. It's less stessing to get one refused asset, then to experience mass refusals on 50.

ABAMBO | Hard- and Software Engineer | Photographer

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Explorer ,
Dec 19, 2023 Dec 19, 2023

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First of all, I'm sorry if I'm writing for a bit long.
I have around 5300 photos I took myself on another platform. I don't know if I'm considered a professional, but Adobe rejects the majority of my photos. I guess according to Adobe I'm not a professional.

 

By the way, I think it provides insufficient explanation for the rejection. For example, it only says Quality Issues, maybe I will fix my photo with Adobe Photoshop, but I don't understand how to fix it. Noise issue, exposure or focus etc. They can say it is.
I have another question, there are photos on the Rejected page even from 2022. Will the photos on this page remain and not be deleted?

 

I decided that I wanted to have an archive in Adobe like on the other platform.
In short, I will follow your suggestion and upload it every day or every three days. I am already actively taking photos, preparing and uploading them. I will definitely have more questions in the coming days. Thank you for your answers.

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Community Expert ,
Dec 19, 2023 Dec 19, 2023

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"I have another question, there are photos on the Rejected page even from 2022. Will the photos on this page remain and not be deleted?"

Yes. They will remain there forever and ever and ever. Maybe (and this is just a guess) moderators refer to them now and again to make sure changes have been made if the images are submitted again at a later date. 

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Community Expert ,
Dec 20, 2023 Dec 20, 2023

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quote

Maybe (and this is just a guess) moderators refer to them now and again to make sure changes have been made if the images are submitted again at a later date. 


By @daniellei4510

That's impossible, as they are only thumbnails. I suppose the the originals get cleaned up after a while, if not immediately after the rejection. 

ABAMBO | Hard- and Software Engineer | Photographer

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Community Expert ,
Dec 20, 2023 Dec 20, 2023

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Then perhaps they serve as reminders to us. 🙂

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Community Expert ,
Dec 20, 2023 Dec 20, 2023

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Then perhaps they serve as reminders to us. 🙂


By @daniellei4510

They remind me of my failures, forever… 😂

ABAMBO | Hard- and Software Engineer | Photographer

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Engaged ,
Dec 21, 2023 Dec 21, 2023

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I sometimes look back at my rejections to marvel at how far I've come in a short time. Photography was my original major in college, until I developed a very annoying disease that forced me to change career aspirations. I'm talking 40 years ago. So, I basically had the knowledge, minus learning how to digitally edit files. When I look at my early submissions, I can tell that my editing skills were extremely limited--it's been a quick learning curve, thankfully. Sooooooooooo, I'm glad the "losers" stay!

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Community Expert ,
Dec 20, 2023 Dec 20, 2023

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I don't know if I'm considered a professional, but Adobe rejects the majority of my photos. I guess according to Adobe I'm not a professional.


By @Hatice Sever

You are a professional if at least part of your revenue comes from this activity. Rejections are not a measure of professionalism. Indeed, many of my pictures, used professionally, wouldn't meet Adobe's expectations. Stock is a beast on its own, and different stock agencies have their own rules.

quote

By the way, I think it provides insufficient explanation for the rejection. For example, it only says Quality Issues, maybe I will fix my photo with Adobe Photoshop, but I don't understand how to fix it. Noise issue, exposure or focus etc. They can say it is.


By @Hatice Sever

7 years ago (my second refusal!), refusals were more explicit, but of the same style. I have refusals for exposure, artefacts, focus etc.

Abambo_0-1703079146161.png

 

But all that has now been grouped together in “Quality Issues”. That's a decision less to take for the moderators, making the moderation process much more efficient. They got over 100 million submissions last year. They are still catching up with the generative AI flood. And Adobe has us, fellow contributors who love to help. Use that help. BTW: most images have more than one flaw, so pointing out only one maybe misleading. Many here even bark at us, when we enumerate also IP problems, when the refusal was “Quality”. They don't understand that the refusal comes at the first flaw detected, not with all flaws. 

quote

I decided that I wanted to have an archive in Adobe like on the other platform.
In short, I will follow your suggestion and upload it every day or every three days. I am already actively taking photos, preparing and uploading them. I will definitely have more questions in the coming days. Thank you for your answers.


By @Hatice Sever

Start with a selection of your best pictures. If you have themed assets, Eastern themes may be now to upload. Good luck.

ABAMBO | Hard- and Software Engineer | Photographer

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Explorer ,
Dec 20, 2023 Dec 20, 2023

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Thanks to your explanations, I understood the process better. I especially loved this sentence 😄 "Rejections are not a measure of professionalism."
Your rejection from 7 years ago still stands. And the reasons were exactly what I wanted. But according to your description, this is not possible right now.  I also want to work on AI, I need to catch up with the present day, but there is nothing like taking live photos 🙂
I will be taking all your suggestions into consideration. With love

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Engaged ,
Jan 15, 2024 Jan 15, 2024

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Hello,

Just a quick note because I see several people posting about the covert way Adobe rejects assets. I recently received a more explicit rejection on an asset stating "Artifacts Problem". That was a first for me and also how I realized my export settings were less than desireable. Also, I have seen IP Refusals and Not Commercially Appealing in the past. I put on my critical thinking hat and decided that I will get a specific, direct reson, IF the image is well done, with one undesirable flaw. It then allows for clear understanding of the error, which can likely be corrected.. 

I hope this helps!

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Community Expert ,
Jan 15, 2024 Jan 15, 2024

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IF the image is well done, with one undesirable flaw. It then allows for clear understanding of the error, which can likely be corrected.. 


By @ImaRetiredTeacher

Moderators do not know, how many flaws in a picture are. The first error the moderator sees will trigger the refusal. In your case, the moderator selected an old refusal reason, that mostly got replaced by “Quality Issues”.

Formerly, you had exposure issues, artefacts, focus…

Abambo_0-1705342252591.pngAbambo_1-1705342270040.pngAbambo_2-1705342323540.png

You see here a selection of my hard-earned refusals…

ABAMBO | Hard- and Software Engineer | Photographer

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Engaged ,
Jan 15, 2024 Jan 15, 2024

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What if they are moderating an image and there's nothing wrong until the
very last aspect that they are checking for? Then in that case, yes they do
know that there is only one issue, right?

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Community Expert ,
Jan 15, 2024 Jan 15, 2024

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As @Abambo said, when they find one issue, they mark it rejected and stop looking. It's not their job to find every possible rejectable issue with an asset; nor are they given time to do so. It's their job to ensure that only error-free assets get accepted.

Jill C., Forum Volunteer

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Engaged ,
Jan 15, 2024 Jan 15, 2024

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I don't think you are following what I'm saying. Let's just consider this a done deal 😃

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Community Expert ,
Jan 15, 2024 Jan 15, 2024

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LATEST
quote
What if they are moderating an image and there's nothing wrong until thevery last aspect that they are checking for? Then in that case, yes they doknow that there is only one issue, right?
By @ImaRetiredTeacher

Yes, but that is not relevant to them. Reducing the number of refusal reasons is simply accelerating the moderation process. 

 

Number 1: quality

Number 2: IP

Number 3: Non-compliant

Number 4: aesthetics

 

If you add more refusal reasons, that may lead to more time to decide, more confusion for selecting the wrong reason. Time is crucial, as a moderator who can do a moderation in 10 seconds, against one who does the same moderation in 9 seconds, the one with 9 seconds moderates 200 assets more in 5 hours. Make that with 1000 moderators, you get 200,000 moderated in addition. 

 

And at the end of the day, it does not change much to know more about the first error encountered, knowing that a good majority of the assets have more than one issue. 

 

Sure, it would be interesting for you to know more precisely what is wrong with your asset. But as the aim is to protect the customers and not to make the contributors better contributors, it's more efficient this way. Either you learn to contribute correct assets or you drop out. In both cases, Adobe is winning.

ABAMBO | Hard- and Software Engineer | Photographer

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