Participant

Answered

Your account has a validation status issue. You should Contact us. Please help !!!

Forum|Forum|8 years ago
February 14, 2017
15 replies
13211 views

Hello,

I have this problem for almost 3 weeks, this message: "Your account has a validation status issue. You should Contact us."
and I can't do anything on the screen, except accessing Adobe ID settings.

I sent a message to the "Contact us" link, but no answer.

What I should do next ? What is wrong ? How can I validate and what to validate ?

Kind regards !
Gabriel I.

This topic has been closed for replies.

Correct answer Kirsten Harris

We responded to your enquiries, you may want to check your spam filter on your email account. We'll resend the response as well.

B

balanced_hearted98C6

Participant

Good afternoon, it's been almost 3 weeks since I received a message that the account was blocked. How long does it usually take to unlock your account?

Abambo

Community Expert

How long does it usually take to unlock your account?

If the account has been locked for cause, it will be unlocked only in exceptional cases where you can demonstrate that you did nothing wrong.

You got an e-mail from Adobe explaining the reason of the lock. You should look into that e-mail and see if there is a solution to the problem. If you did not get the e-mail, look into your spam folder.

I will lock this thread now.

ABAMBO | Hard- and Software Engineer | Photographer

M

MOHAMED SAFNY

Participant

how to solve my Account validation issue please help me

B

balanced_hearted98C6

Participant

мне тоже очень интересно,уже порядка 2 недель получаю только отписки от Ольги...

S

Suraj5E0D

Participant

Hlw mam i have same problem i just didn't login to my contributor account of adobe stock it just display account validation issue why this problem is shown ?

Please help me regarding this problem i just send mail to the team but they didn't give me any reply

M

Md Sadequr5EF5

Participant

I have same problem toady 'Your account has a validation status issue'

Please Help

H

heatherg43074403

Participant

How come Bridge wont open? It opens and then closes, I pay for this and cant even use it. Very frustrating!

F

Faheemahmed3119

Participant

I have the same problem.How can I fix this.

Abambo

Community Expert

Use the "Contact us" link at the footer of the contributor page. Check the spam folder if you did that and you did not get an answer.

ABAMBO | Hard- and Software Engineer | Photographer

A

anik_mahmud

Participant

I have same problem. How can I resolved it? I already send message on contact us. But no result show me.

A

AndriiSarymsakov

Participant

Hello.

I have the same problem, message: "Your account has a validation status issue. You should Contact us."

I sent a message to the "Contact us", but no answer, "spam" directory is empty. What should I do?

Abambo

Community Expert

Just for the records: Mat's answer here: Re: Your account has a validation status issue. You should Contact us.

ABAMBO | Hard- and Software Engineer | Photographer

K

Klevecka_s_Photography

Participant

I started uploading stock seriously for the first time yesterday, spent about 6 hours on it... Then today I get the same issue and my email is saying my account is blocked with no reasoning why. this is absurd and ill take my business elsewhere.

Abambo

Community Expert

There is always a reason for Adobe blocking someone, but it will not be discussed in this public forum. Use the "Contact us" link on the contributors site. Let me know, if you can't log in any more. I will find a different way then.

ABAMBO | Hard- and Software Engineer | Photographer

N

Nguyen Tuan Vu

Participant

I contacted and did not receive any reason that made me happy. I had to wait 45 days to get paid but I received the account lock without specific reason. I am very unhappy