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Question

Your account has a validation status issue

Forum|Forum|2 years ago
March 10, 2023
2 replies
866 views

Your account has a validation status issue. You should Contact us. Why am I receiving this message? I did Contact us, however, I have not received anything back. BTW I am new to Adobe and can't understand how to fix this issue. What else can I do? Thanks.

Is anyone, to help me?

How to

This topic has been closed for replies.

Community Expert

be careful. it might be a phishing email. if you click reply what address is it going to? (do not reply, just check.)

in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post if it helps you get responses.

<moved from using the community>

Community Expert

@kglad Interesting! I hadn't considered this as a phishing attempt.

I tend not to click links in emails or texts regardless, but for the OPs peace of mind I suppose confirming the email address is from @adobe.com

would be enough to rule it out?

George F, Photographer & Forum Volunteer

Community Expert

yes, but be careful. the address can say one thing and actually link elsewhere like www.kglad.com

I don't think this is email related. Most likely it's an error message at attempted log-in. 😉

Nancy O'Shea— Product User & Community Expert

Community Expert

1. Is this your Creative Cloud subscription account?

2. Or is this your Adobe Stock Contributor account?

1. CONTACT ADOBE PRODUCT SUPPORT:
================
Online Chat: https://helpx.adobe.com/contact.html?rghtup=autoOpen
Twitter: https://twitter.com/adobecare
Phone M-F, during normal business hours: https://helpx.adobe.com/contact/phone.html

2. CONTACT ADOBE STOCK CONTRIBUTOR SUPPORT:

======================

https://contributor.stock.adobe.com/contact

Adobe won't discuss account matters in a public web forum. You must work with them directly.

Nancy O'Shea— Product User & Community Expert