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torstend2742861
torstend2742861
Participating Frequently
June 8, 2019
Answered

Accidentally licensed an image twice

  • June 8, 2019
  • 2 replies
  • 458 views

Hi,

I was in the middle of licensing a couple of images, when the website did not react to my actions. I then clicked on license again and it worked fine. But then I received a second confirmation of my licensed image, so I checked my account and saw the same image licensed twice. Image ID is 134828113

Since I only need it once, could someone from support please help me?

Thanks!

This topic has been closed for replies.
Correct answer Sheena Kaul

Hi there,

I checked your account and see that the image# 134828113 has been licensed twice. Therefore, I have added 1 image license to your account so that you can use it against a different image.

Hope that helps!

Feel free to update this thread in case of any additional questions.

Regards,

Sheena

2 replies

Sheena Kaul
Community Manager
Sheena KaulCommunity ManagerCorrect answer
Community Manager
June 10, 2019

Hi there,

I checked your account and see that the image# 134828113 has been licensed twice. Therefore, I have added 1 image license to your account so that you can use it against a different image.

Hope that helps!

Feel free to update this thread in case of any additional questions.

Regards,

Sheena

torstend2742861
torstend2742861Author
Participating Frequently
June 10, 2019

Thank you very much!

Sheena Kaul
Community Manager
Sheena KaulCommunity Manager
Community Manager
June 10, 2019

You're welcome!

Abambo
Abambo
Community Expert
June 9, 2019

Looping in Sheena Kaul​ for expert advice.

ABAMBO | Hard- and Software Engineer | Photographer
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