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Accidently lost my 1 out of 10 assets

Community Beginner ,
Apr 17, 2022 Apr 17, 2022

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Chat is no help as I don't seem to find it anywhere. Looked through forum already.

 

I accidentally clicked on licence and lost my asset in one click.

 

Looked through here but was unable to find the chat.

 

https://community.adobe.com/t5/stock-discussions/accidently-licensed-image-please-undo/m-p/12848607#...

 

 

TOPICS
Asset Quality , General , Licensing

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correct answers 1 Correct answer

Community Expert , Apr 19, 2022 Apr 19, 2022

English language chat is open 24/24 7/7. Other chats may be open during office hours only.

 

Adobe customer care can be contacted by beginning a secure chat session at https://helpx.adobe.com/contact.html?rghtup=autoOpen. Pop-up blockers need to be disabled! If the chat window fails to open, or is non-responsive, use a different device to start the interaction.
Support phone numbers may be found here: https://helpx.adobe.com/contact/phone.html. Please note that phone charges may apply.

(see also

...

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Community Beginner ,
Apr 19, 2022 Apr 19, 2022

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Why is there absolutely no way for me contact support?? Chat is closed. I can't find an email anywhere?

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Community Expert ,
Apr 19, 2022 Apr 19, 2022

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English language chat is open 24/24 7/7. Other chats may be open during office hours only.

 

Adobe customer care can be contacted by beginning a secure chat session at https://helpx.adobe.com/contact.html?rghtup=autoOpen. Pop-up blockers need to be disabled! If the chat window fails to open, or is non-responsive, use a different device to start the interaction.
Support phone numbers may be found here: https://helpx.adobe.com/contact/phone.html. Please note that phone charges may apply.

(see also here: https://community.adobe.com/t5/creative-cloud-services/how-to-contact-adobe-support/td-p/11875703 or here
https://community.adobe.com/t5/account-payment-plan/how-to-contact-adobe-support/td-p/11843852)

ABAMBO | Hard- and Software Engineer | Photographer

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Community Beginner ,
Apr 19, 2022 Apr 19, 2022

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I opened the link and went to What are my contact options?

It said to see the chat icon on the right. There was none!

Figured I'd open the page in Chrome. With all cookies accepted. And it is there!

Thanks!

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Community Beginner ,
Apr 19, 2022 Apr 19, 2022

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Same for local site.

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Community Expert ,
Apr 20, 2022 Apr 20, 2022

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My link opens the chat directly, however, if your settings are restrictive, it maynot work. But that's nothing Adobe or we can influence. Pop-up blockers also my target the callout button. Best is to simply whitelist adobe.com, if you use any ad blocking software/add ons.

ABAMBO | Hard- and Software Engineer | Photographer

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