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howlaman
Known Participant
March 14, 2023
Answered

Add a way to report an issue with a stock image

  • March 14, 2023
  • 3 replies
  • 3371 views

Posting in the Adobe Create Cloud uservoice after a recommendation from online live chat help, as Adobe Stock neither has its own Uservoice or Feature Request submission option.

 

There needs to be an easier way to report an issue with an individual image from Stock.Adobe.com. I've had a couple incidents where an item either was showing up in safe search despite being explicit, or the final downloaded image is different than what was shown on the preview - e.g., downloading a vector file for a set of multiple logo icons and receiving only one with a different layout.

 

Going through help chat to report this is tedious and time-conusming. The live chat assistants usually assume I'm either swiping the unpurchased watermarked preview and complaining about its resolution, or I'm trying to get credit back for a purchase. This is not their fault, but it takes going in circles a few times to figure out I'm just trying to report an issue with an image so other users don't come across it the same way. There should be a button or other easy way to report an issue with a specific stock image, to save them confusion and users ease of reporting.

    Correct answer WendellaBee

    You can report the image via our customer support team, this forum has multiple posts on how to do that, or you can post the issue to the forum and one of my colleagues or I will work with you to report the issue to our content review team. If you are not comfortable posting the asset ID here on the forum you can private message me with the details.

    3 replies

    WendellaBee
    Adobe Employee
    WendellaBeeCorrect answer
    Adobe Employee
    March 14, 2023

    You can report the image via our customer support team, this forum has multiple posts on how to do that, or you can post the issue to the forum and one of my colleagues or I will work with you to report the issue to our content review team. If you are not comfortable posting the asset ID here on the forum you can private message me with the details.

      Abambo
      Community Expert
      AbamboCommunity Expert
      Community Expert
      March 14, 2023

      Post the asset id and the problem here.

      ABAMBO | Hard- and Software Engineer | Photographer
      H
      howlamanAuthor
      Known Participant
      March 14, 2023

      Thanks for the reply - but this was intended as a feature request, not an individual asset report. I originally had this in a Uservoice forum, but it looks like an admin moved it here. There's no Uservoice for Stock, so there's nowhere for me to send this.

       

      I've already reported the examples I've given, but I found the process was lengthy both times, with a lot of confusion on the chat assistant's end. There is no reliable way on the Adobe Stock site to just individually report an image that violates guidelines, which seems like a risky oversight.

        kglad
        Community Expert
        kgladCommunity Expert
        Community Expert
        March 14, 2023

        @howlaman 

         

        i moved your post from the cc desktop forum, not uservoice. 

         

        just to try and clarify where you posted, you can make (some) suggestions to adobe here, https://helpx.adobe.com/ie/x-productkb/global/how-to-user-voice.html

         

        and for others, use https://www.adobe.com/products/wishform.html

         

        but i don't see a place for stock at either.

        kglad
        Community Expert
        kgladCommunity Expert
        Community Expert
        March 14, 2023

        <moved from cc desktop>

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