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Lisa Bachim
New Participant
September 4, 2018
Answered

Adobe Stock for multiple users

  • September 4, 2018
  • 1 reply
  • 1978 views

My users have a different Adobe ID than me and when we try to use the team subscription, I can see the images but they can't access.

    This topic has been closed for replies.
    Correct answer twaritar3263062

    Lisa,

    If your team members are unable to access the assets which are saved to your library, request you to please check the permissions.

    Additionally, since you have mentioned that the files are also not visible on the website, please share the file IDs so that we can have it checked at our end.

    Regards,

    Twarita

    1 reply

    twaritar3263062
    Community Manager
    twaritar3263062Community Manager
    Community Manager
    September 5, 2018

    Hi Lisa,

    Thanks for reaching out to the Adobe Stock community.

    When you say that your team members cannot access the images, does that mean that they cannot download the licenses or they are unable to access the assets which have been saved to your library?

    Also, I would like to let you know that all team members can use the shared plan to license images, templates, and 3D assets. In team subscriptions, each licensed asset can be shared with up to 10 team members. If the licensed asset is being used for a client, it must be licensed per client project.

    For more information, you may also refer to FAQ | Adobe Stock for Enterprise and Teams

    Regards,

    Twarita

    L
    Lisa BachimAuthor
    New Participant
    September 5, 2018

    They are unable to access the assets that have been saved to my library. Specifically from within the applications (illustrator, photoshop, etc) but they are also not coming up on the website.

    Thanks.

    twaritar3263062
    Community Manager
    twaritar3263062Community ManagerCorrect answer
    Community Manager
    September 5, 2018

    Lisa,

    If your team members are unable to access the assets which are saved to your library, request you to please check the permissions.

    Additionally, since you have mentioned that the files are also not visible on the website, please share the file IDs so that we can have it checked at our end.

    Regards,

    Twarita

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