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Explorer ,
May 14, 2022 May 14, 2022

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Bonjour,

je me sers d'images adobe stock comme inspirations ou images de départ. Le problème c'est que j'ai des gros soucis de mémoire depuis un grave traumatisme crânien qui a eu lieu en août 2020. Apparemment, j'avais déjà acquis un forfait adobe stock de 10 images par mois, mais je l'ai oublié, et du coup quelques semaines ou mois plus tard, j'en ai pris un autre. Entre temps, j'ai dû faire opposition de ma carte bancaire qui était reliée aux paiements adobe. C'est quand j'ai changé mes informations de facturation que j'ai vu que j'avais deux forfaits de 10 images par mois. Il est impossible de désactiver la première formule. Il n'y a pas de bouton "gérer la formule". Après m'être renseignée sur le web, il semblerait qu'elle soit à 29 euros, mais le tarif n'est pas écrit dans mon espace personnel, et moi je souhaite ne garder que la seconde dont le tarif me convient bien mieux, plus respectueux de mon budget, surtout vu l'utilisation que je fais des images. Comment procéder svp? Merci d'avance pour votre réponse.

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correct answers 2 Correct answers

Adobe Community Professional , May 14, 2022 May 14, 2022
Moving thread to the Account, Payment, & Plan forum from Photoshop ecosystem

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Adobe Community Professional , May 14, 2022 May 14, 2022
This space is provided by Adobe, but it is not Adobe support Sorry, nobody here can help with an account or payment problem This is a public forum, you need the link to Adobe support, not other users Be sure to remain signed in with your Adobe ID before accessing the link Do be aware that Adobe's staffing is impacted by the virus, so wait times are long -you MUST make sure that your browser does NOT block ads, scripts, or pop-ups -you MUST also allow 'cookies' in your web browser for the link to...

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Adobe Community Professional ,
May 14, 2022 May 14, 2022

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Moving thread to the Account, Payment, & Plan forum from Photoshop ecosystem

 

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Adobe Community Professional ,
May 14, 2022 May 14, 2022

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This space is provided by Adobe, but it is not Adobe support
Sorry, nobody here can help with an account or payment problem
This is a public forum, you need the link to Adobe support, not other users
Be sure to remain signed in with your Adobe ID before accessing the link
Do be aware that Adobe's staffing is impacted by the virus, so wait times are long
-you MUST make sure that your browser does NOT block ads, scripts, or pop-ups
-you MUST also allow 'cookies' in your web browser for the link to work
This link will go directly to the chat option
Type "Agent" in the chat box to bypass the chatbot and be connected to a person
-Meaning type in the word Agent without the quote " " marks
https://helpx.adobe.com/contact.html?rghtup=autoOpen
- or by telephone https://helpx.adobe.com/contact/phone.html
.
Adobe does NOT do support by email, so beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730

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Adobe Community Professional ,
May 14, 2022 May 14, 2022

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These two before me have already given  you the correct answers, so I'll just say I'm also an Adobe  Stock contributor, and they have always been very responsive and helpful. I know they'll be sympathetic.

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Adobe Employee ,
Jun 01, 2022 Jun 01, 2022

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It looks like you were able to resolve your issue. I can see you only have on renewing Adobe Stock subscription now.

EBQ

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