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CarinC
New Participant
March 15, 2021
Answered

Bad Quality - Refunds Needed (and a question)

  • March 15, 2021
  • 2 replies
  • 836 views

Hi, 

 

I downloaded over a hundred items today (just on time to end my Stock subscription tomorrow, without losing my rights to these already paid-for assets), but at least 2 items are of bad quality and can't be used. How can I get a refund (= credit for 2 new assets)? 

 

See attachments:

1. First image has a different colour in the download (too dull to use) than in its preview (vibrant orange)

2. Second image has a typo ("Servey" instead of "Survey")

I can only check the rest of the items (e.g. Illustrator and Photoshop files) on Sunday. Adobe should have done all quality checks before making assets available.

 

Can you please confirm that there's no time-limit for refund requests when there are issues?

 

Thanks, Carin

 

This topic has been closed for replies.
Correct answer Nancy OShea

@CarinC,

1. I don't work for Adobe.  This is mainly a user-to-user community.  

2. Fellow users cannot issue vouchers, credits, refunds, etc...  Sorry.

3. As I said above, you must contact Adobe directly.

 

Good luck!

 

2 replies

T
Test Screen Name
Brainiac
March 21, 2021

You're not going to be able to get a refund for anything after your subscription is cancelled... 

T
Test Screen Name
Brainiac
March 21, 2021

Indeed, what would be refunded? If you have an active subscription and a complaint about an image is accepted, you get the credit back (not money). But with no subscription, there is nowhere to put that credit, it just becomes, in effect, an unused credit at the end of the subscription. At least, that's my guess.

Nancy OShea
Nancy OShea
Community Expert
March 15, 2021

[Moderator moved this from Stock Contributors which is for contributor questions to Stock which is for customer questions.]

 

Did you not notice the typo BEFORE you licensed the image? 

Is the text on an editable text layer?  If yes, you can probably correct it yourself.

 

For other conerns, please reach out to Adobe support. Click the Chat icon in lower right corner to speak with an agent.

https://helpx.adobe.com/support/stock.html

 

Hope that helps.

 

Nancy O'Shea— Product User & Community Expert
C
CarinCAuthor
New Participant
March 21, 2021

Hi Nancy, 

  • NO, this does NOT help at all. I can only use this computer and look into personal things once a week, and there's NO solution at all to my issues.
  • NO, I did NOT notice the typo before I purchased, because I was in a hurry to download many things in time to cancel the subscription (in which I feel I've been 'tricked into' in the first place). And NO, it's NOT editable, because it's a JPG, as you could see in my attachment.
  • ALSO: the colour issue was NOT in the preview and could ONLY be seen AFTER purchase.
  • Contributors should be made aware of these issues, and should double check what they submit (as should Adobe).
  • Please send me vouchers for 2 new Stock items. 

Many thanks, Carin

Nancy OShea
Nancy OSheaCorrect answer
Community Expert
March 21, 2021

@CarinC,

1. I don't work for Adobe.  This is mainly a user-to-user community.  

2. Fellow users cannot issue vouchers, credits, refunds, etc...  Sorry.

3. As I said above, you must contact Adobe directly.

 

Good luck!

 

Nancy O'Shea— Product User & Community Expert
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