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L
Lawsome
Participating Frequently
August 23, 2017
Answered

Blank Image On Download

  • August 23, 2017
  • 2 replies
  • 1145 views

I licensed this image:

real estate vector logo - image | Adobe Stock

When I download it, it's blank.

Can someone fix it or credit me back.

Thanks

    This topic has been closed for replies.
    Correct answer WendellaBee

    There is a work around for this issue, if you download it to your computer and then open the file in Illustrator you should see the text. To do this click on the arrow next to the Save to <Library> and you'll see the download button.

    2 replies

    Brad Lawryk
    Brad Lawryk
    Brainiac
    August 24, 2017

    What version of Illustrator are you using? I can confirm it works perfectly fine.

    L
    LawsomeAuthor
    Participating Frequently
    August 24, 2017

    OK this is very strange:

    I use Chrome on MacBook and it doesn't work.

    Then if I use Safari it auto-opens the download in Illustrator and the image is there.

    Then when I look in my downloads folder it's back to being blank when you try and open it again.

    So I've had to download it, have it auto-open then save it as a separate file for it to stay. I've got it now but that does seem very strange.

    Like I said when I downloaded the preview before purchasing the licence; it was blank but still had the Adobe Stock watermark in the middle of the blank image.

    Thanks

    WendellaBee
    Adobe Employee
    WendellaBeeCorrect answer
    Adobe Employee
    August 24, 2017

    There is a work around for this issue, if you download it to your computer and then open the file in Illustrator you should see the text. To do this click on the arrow next to the Save to <Library> and you'll see the download button.

    twaritar3263062
    Community Manager
    twaritar3263062Community Manager
    Community Manager
    August 23, 2017

    Hi Graeme,


    I have licensed and downloaded the same image on my end, however, did not encounter the same issue. Could you please let me know which application are you trying to open this image with?

    Also, please send us some screenshots so that we can help you further with the issue.

    Regards,

    Twarita
    L
    LawsomeAuthor
    Participating Frequently
    August 23, 2017

    Hi Twarita,

    The preview on my MacBook is a blank square.

    Opening it in Illustrator is a blank square.

    Opening it in Photoshop is a blank square.

    Even downloading the preview before I licensed it was blank but had the Adobe Stock watermark in the middle.

    I assumed this was just an issue with the preview file download but the licensed one had the same issue.

    I've downloaded several previews and a licensed 2 other images all today without issue. Just this one.

    Thanks

    L
    LawsomeAuthor
    Participating Frequently
    August 23, 2017

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