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Can’t cancel annual monthly paid plan

New Here ,
Sep 29, 2021 Sep 29, 2021

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Dear Adobe 


3 months ago I decided to try out stock images for my hoppy. However I just wanted to try it out since it said that it was cancelable and too expensive for me to run with. 
However I couldn't see the option of cancel

my subscribtiin under account management.

it's been 2 more months and ive been billed twice: 275DKK and now I can't cancel without paying a total of 1200+ DKK. 
I haven't used it in those two months and I would love to get a full refund and a full cancelation please.

 

thanks in advance 

Jeppe 

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Adobe Community Professional ,
Sep 30, 2021 Sep 30, 2021

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Moving thread to the Account, Payment, & Plan forum from Using the Community

 

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Adobe Community Professional ,
Sep 30, 2021 Sep 30, 2021

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Sorry for that, but you took an annual subscription. The 30-day trial was cancellable during this free month free of charge. Thereafter, you accepted a full-year subscription of Adobe stock. During the first 14 days of the first paid month, you would have been able to cancel free of charge and getting refunded for that month. If you cancel after that date, you need to pay an early cancellation fee of half of the remaining due. That's what you agreed upon when you took your subscription.

 

Self-cancel: Cancel your Adobe Stock membership 

If for some reason you can't self-cancel, contact Adobe customer care: Adobe customer care can be contacted by beginning a secure chat session at https://helpx.adobe.com/contact.html?rghtup=autoOpen. Pop-up blockers need to be disabled! If the chat window fails to open, or is non-responsive, use a different device to start the interaction.
Support phone numbers may be found here: https://helpx.adobe.com/contact/phone.html. Please note that phone charges may apply.

(see also here: https://community.adobe.com/t5/creative-cloud-services/how-to-contact-adobe-support/td-p/11875703 or here
https://community.adobe.com/t5/account-payment-plan/how-to-contact-adobe-support/td-p/11843852)

ABAMBO | Hard- and Software Engineer | Photographer

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Adobe Employee ,
Sep 30, 2021 Sep 30, 2021

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Hi @Jeppe99,

Please contact customer care, https://helpx.adobe.com/contact.html, for assistance with your issue. Click on the chat icon in the lower right portion of the page. If you are unable to see this feature you may need to scroll down before it will appear or set your browser to private or incognito mode.

EBQ

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New Here ,
Oct 06, 2021 Oct 06, 2021

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Hi Adobe / @EvilBugQueen1 

 

I just did as provided however I'm still only able to cancel if I pay for the half year, is there anything we can do to get around that please ?

 

looking forward to hearing your reply 

 

kindly

Jeppe

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Adobe Employee ,
Oct 06, 2021 Oct 06, 2021

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Hi @Jeppe99,

Did you connect with an agent through the customer care link above? Since you have only used 2 out licenses from your subscription and those were from your first month's free quota customer care would be able to help you cancel. I don't see a record of a case number under your Adobe ID. Please contact customer care and request a cancellation.

EBQ

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