Skip to main content
D
defaultmpatuns02hsa
Participant
March 10, 2021
Answered

Can't save assets to library anymore

  • March 10, 2021
  • 8 replies
  • 5569 views

When trying to save any asset to any of my current or new libraries, I get an error message that says

 

"Could not save asset into [name of librairy]".

 

I've logged out and in of my account multiple times, tried different browsers and always get the same result. Please help!

    Correct answer ChrisThis

    This problem has now been fixed. Thank you. Much appreciated.

    8 replies

    CMARCHESE
    CMARCHESE
    Participant
    May 3, 2021

    I AM HAVING THE SAME ISSUE. REPORTED IT FOR 5 DAYS NOW. THEY NEED TO FIX THIS SINCE WE ALL PAY SO MUCH MONEY FOR THIS.

      WendellaBee
      Adobe Employee
      WendellaBee
      Adobe Employee
      May 10, 2021

      If none of the solutions in this thread resolve your issue the please provide more information so we can troubleshoot this.

      B
      BadCatzDezine
      Participant
      May 19, 2021

      windows 10 user here.  I too suddenly started NOT being able to sllocate assets from Adobe Stock to any libraries.  the usual pop-up that says where it's going did not show up either.  No error message, just no asset in any of my libraries.  None of my libraries ( aprox 24 of them) had more than 12-15 assets in them.

       

      I found 1 library that seemed to have no name, and when I "renamed" it to something I could immediately save assets to libraries again, with the pop up on  "manage" again as well.    Whew!

      P
      PamWKM
      Participating Frequently
      April 21, 2021

      I have exactly the same problem - had this a few weeks ago and it miraculously sorted itself out a day later - so this problem is with Adobe and I too have very fast connection onlt 1 image in this particular library and all of the hearts are greyed out...

       

      I am working on a project and want to be able to find the pictures again quickly to lisence them when I get the go ahead from the customer!

       

      Pam

        C
        ChrisThis
        Participating Frequently
        April 21, 2021

        This frustrating problem has started up again for me too. The fault is at Adobe's end, they fixed it last time but it's broken again. It seems a small problem at first, but after a while you want to pull your hair out. It really messes up your workflow. 

        It's unprofessional to have this intermittent fualt and it does impact business.

         

          B
          Community Manager
          BibileloCommunity Manager
          Community Manager
          April 21, 2021

          Hi,

          Could you please try the following to see if it fixes your issue : 

          Thanks

            AnnikaE360
            AnnikaE360
            Participating Frequently
            April 1, 2021

            I've been having this same issue for several weeks now. I keep thinking it will resolve, but it never does. I don't get an error message or anything. I click the save button (heart icon) and absolutely nothing happens. I can't save to a library, nothing.  So now i'm having to download images everytime I want to keep track of them. It's very frustrating.  I've tried:

             

            • Waiting
            • Rebooting
            • Updating everything

             

            My default browser is Chrome on Mac 11.2.3 

              S
              stunamii
              Inspiring
              March 26, 2021

              Mac OS 10.15.7
              Chrome Browser, Safari, Firefox, iphone safari

              We have tried EVERYTHING to get the Save to Library Button working.

               

              1. Cleared Cache
              2. Turned off ALL extensions
              3. Tried 2 different browsers with no extensions added.
              4. Restarted the machine

              B
              Community Manager
              BibileloCommunity Manager
              Community Manager
              March 30, 2021

              Thank you for reporting this, we are looking into it.

              Did you try to create a new library to make it your new default library?

                R
                rebeccas65987137
                Participant
                March 30, 2021

                I was able to rectify my issue by setting up a new "My Library" folder, and move assets into it manually within InDesign. Once assets were in the new My Library folder I was able to save to it in Adobe Stock. It did take a little time for everything to update (and re-sync I'm assuming) before I was able to save assets as expected. 

                  R
                  rebeccas65987137
                  Participant
                  March 19, 2021

                  I'm also having the same problem. I created a new library and moved assets into that folder, now I am unable to save *anything* into My Library. I keep getting the same error message. 

                    WendellaBee
                    Adobe Employee
                    WendellaBee
                    Adobe Employee
                    March 12, 2021

                    Thank you for reporting this. We are looking into it.

                    C
                    ChrisThis
                    Participating Frequently
                    March 12, 2021

                    Thank you. I appreciate that.

                    C
                    ChrisThisCorrect answer
                    Participating Frequently
                    March 16, 2021

                    This problem has now been fixed. Thank you. Much appreciated.

                      C
                      ChrisThis
                      Participating Frequently
                      March 12, 2021

                      I'm having the same problem. Contacted support via the Chat App on the website. After passing me to 3 different support aganets for nearly an hour they suddenly disconected the chat. I Arranged a phone call with support for the following day, and waited in for 2 hours (no call) they did however call the next day. Couldn't resolve the problem and eventually hung up on me. So I still have the same issue (unable to save images to library) 

                      I've tried different browseres and even different machines and same result. I have very fast connection speeds, so the fault must be at Adobe's side.

                      Upshot - I'm paying for a service that I can't use properly.

                        C
                        CCNIII
                        Participant
                        March 12, 2021
                        Yeah, my online chat person told me to wait 24 hours.

                        Mine is finally working. I deleted about 20 libraries spanning 5 - 3 years old yesterday and then it started working again.


                        ---------------------------------------------------------
                        Calvin Crane Nelson III
                        Art Director | Freelance Graphic Designer
                        ccniii.com
                        ---------------------------------------------------------
                          C
                          CCNIII
                          Participant
                          March 11, 2021

                          I started having the same issue yesterday.

                          Apologies if this posted twice. This bord seems to be acting up as well. 😕😕

                          C
                          CCNIII
                          Participant
                          March 11, 2021
                          Methods attempted:
                          Clicking on the heart icon on searched images.
                          Clicking image and then clicking the “save to library” button
                           
                          Solutions tried:
                          Safari (desktop and iPad) and Firefox Browsers
                          Cleared cache
                          Signed account out/in  
                          Reinstalled application
                          Update and deleted some old libraries from within the library pane within Photoshop (Mac Desktop). Libraries were saved and synced with libraries when viewed in Safari at stock.adobe.com
                           
                          Note: Not seeing issue with another user log in for a different account on same desktop.

                           

                            Terms & ConditionsAccessibility statement
                            Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices