Participant

Answered

Cancel my subscription

Forum|Forum|7 years ago
October 10, 2018
6 replies
9928 views

There isn't a button to cancel my subscription - please can you cancel it. Thank you.

cancel

This topic has been closed for replies.

Correct answer Nancy OShea

See this link for detatils on cancelling from your Adobe Account portal. However, you must resolve the payment issue before you can cancel. https://helpx.adobe.com/stock/kb/cancel-membership-subscription-stock.html

L

lisam27578405

Participant

How in gods name do i cancel?! cant see aanything about canceling YET money was taken from my account and it says theres a problem with my payment!

Nancy OShea

Correct answer

Community Expert

See this link for detatils on cancelling from your Adobe Account portal. However, you must resolve the payment issue before you can cancel. https://helpx.adobe.com/stock/kb/cancel-membership-subscription-stock.html

Nancy O'Shea— Product User & Community Expert

arunachalan18186996

Participant

I need to cancel my trial subscription please. I need help as I am unable to do it.

John T Smith

Community Expert

To Cancel https://helpx.adobe.com/creative-cloud/help/cancel-membership.html

-or reply #1 in https://forums.adobe.com/thread/2023066 - includes Chat link

vanesac56380913

Participant

I am not able to cancel mine . Can you help.

WendellaBee

Adobe Employee

Hi VC,

I looked up the Adobe ID you are using on the forums and did not find any Stock subscription.'

EBQ

twaritar3263062

Community Manager

Hi Leyli,

Sorry to hear that you are facing issues while cancelling your Adobe Stock subscription.

I have checked your account details and noticed that you had signed up for Adobe Stock 10 images per month(one-year) plan on 11 Sep 2018. The subscription has been suspended due to payment issues and that is the reason you are unable to self-cancel your subscription.

Please check your private message for more information.

Regards,

Twarita

B

brandio70366688

Participant

Me too. Cannot get a hold of anyone to cancel. Its this endless circle with no help to cancel my subscription.

Beverley Gray

Community Manager

Hi Brandi - reply given here: Cannot Cancel

Thanks

Bev

Nancy OShea

Community Expert

Cancel a stand-alone Stock membership

Sign in to your Adobe ID account with your Adobe ID and password, or with your social (Facebook or Google) account. ... https://accounts.adobe.com/
In the top navigation bar, click Plans.
Under Plan information, click Manage plan for the plan you want to change. ...
Under Plan & payment, click Cancel plan.

Nancy O'Shea— Product User & Community Expert