Participating Frequently

Question

Cannot save in library on Adobe Stock and cannot load assets in Creative Cloud

Forum|Forum|3 years ago
July 25, 2022
6 replies
5606 views

Please help!! Spent 4 days trying to get this to work.

I cannot save anything on Stock (No message. Nothing happens) and cannot even see my library. I get the message "Could not load libraries."

When I try go see the library through Creative Cloud I get the message, "unable to load assets". After reading threads on similar issues, I tried setting up a new library with no success. Ihave about 100 photos in my libraries and I'm only using 30% of my storage.

Please help as this is really delaying my work.

This topic has been closed for replies.

D

Dave Herrera

Adobe Employee

@jessiccawabbit Can you try refreshing the page to see if libraries now load? We've performed a repair in the background. If not, please DM me and I'll sort out your issue.

D

Dave Herrera

Adobe Employee

Actually, I got my wires crossed, we fixed the other user in this thread. If you DM me I'll get your broken libraries sorted out.

_

_Line

Participant

Good morning, clearing the cache seems to make it work. Hope it stays that way....Thanks for staying tuned and for the solution!

jessiccawabbitAuthor

Participating Frequently

NOT COOL! Am asked to not double post but no one is looking to help me.

I'm still not able to save to library on Stock (dead button? NO response at all). I'm still getting a "cannot load libraries".

I've rebooted my system several times. Tried Firefox, Chrome, and Safari. Logged in and out. Clear history and cache. Using 30% of bandwidth.

I have to download to view then delete after I view. Why am I paying for a service that creates more headache than it's helping?

WendellaBee

Adobe Employee

@jessiccawabbit apologies @Bibilelo is out of the office this week. I have notified the team that the issue was only resolved temporarily and passed your feedback to the team.

WendellaBee

Adobe Employee

@jessiccawabbit the engineering team investigating this issue would like to connect with you as they are having difficulty reproducing the issue and it is affecting other customers. Could you please private message me your availability to meet with them?

Hi @jessiccawabbit,

The team has posted a fix to prevent the issue you reported from occurring. They are working another fix to repair the affected libraries. The team has provided the following workaround to while they work on this repair:

Open the Creative Cloud Desktop app
Open the library with the issue so you can see the thumbnails of the files inside it.
Select the first thumbnail and then scroll to the bottom the thumbnails and Shift+click on the last thumbnail, all files are selected.
Right click to show the context meny and choose "Copy selected items to"
In the dialog click the left pointing arrow next to the current library name.
Click on the icon in the bottom left of this dialog and create a new library
Click the "Copy" button.

Let me know if you have any additional questions and thank you for your persistence in reporting this issue.

B

Bibilelo

Community Manager

Hi @jessiccawabbit ,

Your issue should be solved, could you please check and confirm?

Thanks and regards,

Bibilelo

jessiccawabbitAuthor

Participating Frequently

Hi Bibilelo,

It worked for a couple of hours earlier today but now it's back to the same problem of "could not load libraries" when I try to view my library and NO response at all when I try to save.

I've logged in and out of account. Cleared history and tried different browsers.

B

Bibilelo

Community Manager

Hi @jessiccawabbit , I reached out internally to see if I have information about what is happening. I come back to you as soon as I have more information.

jessiccawabbitAuthor

Participating Frequently

FYI - I've logged out and back in again about 3 times. I've clear history and have turned off my MAC a couple of times and still no luck. I also tried Firefox, Chrome and Safari.

WendellaBee

Adobe Employee

@Bibilelo can you take a look, please?

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