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Participant
April 30, 2021
Question

Charged multiple times for a single asset

  • April 30, 2021
  • 1 reply
  • 394 views

I was making a purchase in adobe stock for an asset. When I clicked the purchase button, it said that an error occurred of some sort. I clicked the purchase button another time, then the same message showed until I clicked for the 4th time. However, when I checked my billing history, I was already charged 4 times for the same asset in different order numbers. I am asking for help on how I can get a refund on this matter because I lost about 11-12 thousand pesos in total for just a single asset worth 3,998 Philippine pesos.

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1 reply

WendellaBee
Adobe Employee
Adobe Employee
April 30, 2021

Hi @Azu Azu,

Let me see if I can assist you. Which file or files did you license multiple times? Can you provide the asset IDs of these files?

Azu AzuAuthor
Participant
May 1, 2021

This matter has already been resolved through Adobe customer support. Thank you.

 

WendellaBee
Adobe Employee
Adobe Employee
May 4, 2021

Actually it would be very helpful if you could provide the asset ID so I can investigate how you encountered this problem. This could help others that encounter the same issue.