Combined Thread: Download issues week of 07/26/2023

[WendellaBee]

This is the combined thread of users experiencing issues with downloading assets from the Adobe Stock website.

Please answer the following questions if your post has been moved to this thread:

1. What ISP are you using?
2. What asset types are you having issues with? Photos, videos, etc.
3. Does switching to a VPN resolve the issue for you?

We are working to resolve this issue and your responses will help us determine next steps.

[WendellaBee]

Hello,

I see several people have reported that they are no longer experiencing download issue in this thread. If you have previously posted to this thread and are still having issues please reply to this post.

[Jessica2544902793p9]

Image file 525004263 will not download fully. It's only 8.2 MB It times out

[Abambo]

Your problem may be related: https://community.adobe.com/t5/stock-bugs/slooooowwwwwww/idc-p/13964624#M209

[ajsirspeedy233]

I was having that problem and cleared adobe out of my history, then I redownloaded the file BUT...when I first hit redownload that one takes forever but while that one was attempting to download I click redownload again and that one zoomed through and actually completely downloaded....go figure?

[Abambo]

Thanks @ajsirspeedy233 for this report. It may be helpful for other people with a similar issue.

[WendellaBee]

There have been no new reports since this issue was resolved by our partners. Locking this thread.