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Do I get credits just for purchasing an Adobe App?

New Here ,
Sep 19, 2024 Sep 19, 2024

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I purchased Illustrator, without the addition of Adobe Stock during the buying options.

I see that I have 35 stock credits. Why is that? I never bought any credits.

 

More on that - if I click "license" on an asset in Adobe Stock, does it automatically purchase a credit pack?

TOPICS
License History , Licensing , Licensing Regret , Terms of use

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correct answers 1 Correct answer

Adobe Employee , Sep 23, 2024 Sep 23, 2024

Looks like this is a similar issue https://community.adobe.com/t5/stock-bugs/30-credits-i-didn-t-pay-for/idc-p/14875543

It should be resolved now! 

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Adobe Employee ,
Sep 19, 2024 Sep 19, 2024

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Hi @Raphael24 - I reviewed your profile and it appears you purchased the Adobe Stock - 10 assets a month plan on 06/17. You should have also received an email regarding your purchase. 

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New Here ,
Sep 20, 2024 Sep 20, 2024

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Thank you.

I cancelled that supscription just a few days after the purchade. I didn't think I get to keep any credits.

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Adobe Employee ,
Sep 23, 2024 Sep 23, 2024

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Looks like this is a similar issue https://community.adobe.com/t5/stock-bugs/30-credits-i-didn-t-pay-for/idc-p/14875543

It should be resolved now! 

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