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Nicolas.o
New Participant
May 3, 2021
Question

Download file from CCLibraries failed. Invalid user access token.

  • May 3, 2021
  • 6 replies
  • 3200 views

Hello,

 

Since today, I can't add any new Adobe Stock footage from library anymore. When I try to add the stock to my project, I have the error "download file from CCLibraries failed. Invalid user access token" prompting. It happens in Premere and After Effect. I can still add stocks from previous searches to my project but nothing I add to my library today.

I've tried disconnecting from Adobe website and on my computer but after re logging on both, nothing changed. I've also rebooted my computer with no luck.

I'm on the latest MAC OS and latest version of everything from Adobe.

 

Any idea to help me on this?

    6 replies

    K
    kkilco200
    New Participant
    July 20, 2021

    I'm having the same issue. Getting the invalid user access token. Is there a way to renew the token?

    Abambo
    Abambo
    Community Expert
    July 22, 2021

    @kkilco200 ,

     

    Please take a look at this answer: https://community.adobe.com/t5/stock/download-file-from-cclibraries-failed-invalid-user-access-token/m-p/12031008#M59899

    ABAMBO | Hard- and Software Engineer | Photographer
    N
    Nicolas.oAuthor
    New Participant
    July 14, 2021

    ANYONE FOUND ANYTHING?

     

    We are 2 months later and still no fix for this, I've spent hours with Adobe help suport (4 differents Adobe guys tried over several days...) who couldn't find any solution even when controlling my computer remotely. One guy even tried to delete the document where all my work projects are... go figure why.

    I've formatted the computer and reinstalled everything from scratch and I have the EXACT SAME PROBLEM, even if I try it on another computer. So it is not related only to Premiere and not related to any plugin or not related to my computer.

    I really don't understand how this is happening. The amount of additional work because of this is just UNBELIEVABLE. I was buying Adobe Stock footages because it was easy to use with Premiere and AE but now I don't see why I wouldn't buy at iStock or ShutterStock...

     

    Please ADOBE, help us!

    R
    rdhamilton
    New Participant
    July 14, 2021

    I'm also still having this issue. Very frustrating. I've moved over to purchasing stock footage from Shutterstock, Pond5 etc, as there is absolutely no need for Adobe stock anymore. Adobe is making too much money off their subscription-based business model so they don't really care what their users are doing.

     

     

    amyt123
    amyt123
    New Participant
    June 28, 2021

    Hey! I am also having this problem. I licensed 3 stock videos today. Redownloaded them several times and yet cannot drag into timeline and get met with this error. I am not sure why. It is the same with after effects. Has anyone got a solution? 

    Abambo
    Abambo
    Community Expert
    July 22, 2021
    quote

    Redownloaded them several times and yet cannot drag into timeline and get met with this error.


    By @amyt123

    If they are locally on your disk, you should be able to drag them on your timeline. If not, post in the Premiere forum!

    ABAMBO | Hard- and Software Engineer | Photographer
    R
    rdhamilton
    New Participant
    July 22, 2021

    This is a very unhelpful response. It looks to me like the original poster posted in the Stock forum, then it got moved to the Premiere forum as it is a "Premiere Problem" and it was just moved back to the Stock forum as another "Adobe Community Professional" decided it is an issue with Adobe Stock. This is getting kind of ridiculous. The whole point of using Adobe Stock (when it worked properly) was to be able to easily add stock to our libraries, and then bring them into a project, try them out with the watermark, and then seamlessly purchase right from Premiere (or After Effects) without having to manually replace all the clips. So if forced to manually do everything, I'll be getting all my stock from elsewhere.

     

    This is typical for Adobe - to be passed around to different support saying "it's not our problem". I guess it's all good since they keep getting their subscription money.

    B
    Bas5FE0
    New Participant
    June 15, 2021

    Come on Adobe, fix this please. Having the same issue.

    N
    Nicolas.oAuthor
    New Participant
    May 17, 2021

    I've spent hours with different Adobe guys, no one helped... rdhamilton, I glad I'm not alone to have this experience. This is driving me crazy. I've formatted my computer and freshly reinstalled everything for the same results (in Premiere and After Effects).

    I've also ran Premiere on another computer with a older version of Premiere on it: STILL THE SAME ISSUE, impossible to download newly added stocks but ok to download any ancient stock footage.

    The problem is not related to my computer, or the program, or the installation, or any other local files.

    Something must have suddently happenned with my accound on Adobe's side, I don't know and this is making the work with stocks so much painful.

      Abambo
      Abambo
      Community Expert
      May 18, 2021
      quote

      Something must have suddently happenned with my accound on Adobe's side, I don't know and this is making the work with stocks so much painful.


      By @Nicolas.o

      Did you follow my recommendation to look into this thread: https://community.adobe.com/t5/stock/adobe-stock-images/m-p/12025785#M58899 ?

      ABAMBO | Hard- and Software Engineer | Photographer
      R
      rdhamilton
      New Participant
      May 10, 2021

      I'm having the exact same issue. Everything is up to date, but any new stock footage added to any of my libraries is unable to be imported from the library. I am getting the same error message:

       

      Download file from CCLibraries failed: Invaild user access token.

       

      I am still able to import footage from my older libraries. I have tried restarting as well as logging out and back in again.

       

      Did you find a solution?

       

       

      Abambo
      Abambo
      Community Expert
      May 10, 2021

      Look into this https://community.adobe.com/t5/stock/adobe-stock-images/m-p/12025785#M58899 and report back please.

      ABAMBO | Hard- and Software Engineer | Photographer
      R
      rdhamilton
      New Participant
      May 11, 2021

      I checked all my libraries and the names are all fine. However, I'm not having an issue adding stock footage to my libraries, it's when I'm in Premiere and try to import the footage FROM my library. All older footage from libraries imports fine, it's the footage I've added to my libraries over the past couple days that will not import into my project - regardless of what library I saved it to.

       

       

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