Downloaded image is different than the preview

[1florinf]

I have downloaded an image based on the preview but the large image is different and not suitable for my project. What should I do? I found the preview of the missplaced image on Custom Scene gallery but I'm not sure that it has the right one there. 

I wanted this: https://stock.adobe.com/ro/363613519 

But I got this: https://stock.adobe.com/ro/templates/table-set-plate-with-mockup-and-cutlery/363615025 

Please help.

Thank you.

[Abambo]

This is for @Contributor1 to check. I suppose, it's an upload error from the contributor. If you are lucky, the preview images got interchanged. If not, however, you will need to find a new asset.

[1florinf]

Thank you for your help.

[Contributor1 · Accepted solution]

Hello, I've verified the issue (but I don't have access to grant you a replacement license for this account type). I'll send the asset to the content team for review. Thank you for the report and sorry for the problem with the asset.

For a refund:
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[1florinf]

Hello, thank you for your reply.

Is it possible for you to contact the uploader or correct the error in the database?

I would like to use the file presented in the thumbnail preview.

That would solve much easier everything.

Thank you.

[WendellaBee]

I'm sorry you will have to find a different file. The file will likely be removed because the thumbnail doesn't match. If the contributor resubmits the file it will have a different asset ID.

[1florinf]

Hello,

Thank you. Do I get image credit back or I have lost that credit?

It is kind of strange to pay and not get the desired image and also loose the money.

Please help.

Thank you.

[WendellaBee]

I've granted you a replacement license.

[1florinf]

Thank you very much