Downloaded image is different than the preview

Community Beginner ,
Sep 11, 2022 Sep 11, 2022

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I have downloaded an image based on the preview but the large image is different and not suitable for my project. What should I do? I found the preview of the missplaced image on Custom Scene gallery but I'm not sure that it has the right one there. 

I wanted this: https://stock.adobe.com/ro/363613519 

But I got this: https://stock.adobe.com/ro/templates/table-set-plate-with-mockup-and-cutlery/363615025 

Please help.

Thank you.

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correct answers 1 Correct answer

Adobe Employee , Sep 12, 2022 Sep 12, 2022

Hello, I've verified the issue (but I don't have access to grant you a replacement license for this account type). I'll send the asset to the content team for review. Thank you for the report and sorry for the problem with the asset.

For a refund:
Adobe customer care can be contacted by beginning a secure chat session at https://helpx.adobe.com/contact.html?rghtup=autoOpen. Pop-up blockers need to be disabled! If the chat window fails to open, or is non-responsive, use a different device to start

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Community Expert ,
Sep 11, 2022 Sep 11, 2022

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This is for @Contributor1 to check. I suppose, it's an upload error from the contributor. If you are lucky, the preview images got interchanged. If not, however, you will need to find a new asset.

ABAMBO | Hard- and Software Engineer | Photographer

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Community Beginner ,
Sep 16, 2022 Sep 16, 2022

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LATEST

Thank you for your help.

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Adobe Employee ,
Sep 12, 2022 Sep 12, 2022

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Hello, I've verified the issue (but I don't have access to grant you a replacement license for this account type). I'll send the asset to the content team for review. Thank you for the report and sorry for the problem with the asset.

For a refund:
Adobe customer care can be contacted by beginning a secure chat session at https://helpx.adobe.com/contact.html?rghtup=autoOpen. Pop-up blockers need to be disabled! If the chat window fails to open, or is non-responsive, use a different device to start the interaction. Also, if you don’t see the chat feature you may need to accept all adobe cookies.

Support phone numbers may be found here: https://helpx.adobe.com/contact/phone.html. Please note that phone charges may apply.

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Community Beginner ,
Sep 15, 2022 Sep 15, 2022

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Hello, thank you for your reply.

Is it possible for you to contact the uploader or correct the error in the database?

I would like to use the file presented in the thumbnail preview.

That would solve much easier everything.

Thank you.

 

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Adobe Employee ,
Sep 15, 2022 Sep 15, 2022

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I'm sorry you will have to find a different file. The file will likely be removed because the thumbnail doesn't match. If the contributor resubmits the file it will have a different asset ID.

EBQ

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Community Beginner ,
Sep 15, 2022 Sep 15, 2022

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Hello,

Thank you. Do I get image credit back or I have lost that credit?

It is kind of strange to pay and not get the desired image and also loose the money.

Please help.

Thank you.

 

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Adobe Employee ,
Sep 15, 2022 Sep 15, 2022

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I've granted you a replacement license.

EBQ

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Community Beginner ,
Sep 15, 2022 Sep 15, 2022

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Thank you very much

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