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TypoEdition
TypoEdition
Known Participant
April 12, 2023
Question

Empty Library

  • April 12, 2023
  • 1 reply
  • 958 views

I have active subscription for #10 Adobe Stock Images monthly.

For last few days I don’t see any images in my Library. - https://stock.adobe.com/pl/Library/

I tried some help on Adobe chat support, but they couldn’t help me. 

 

I have cleaned the cache, turned off add-blocks and antivirus – loggedin on Google Chrome browser as usual. I have also tried the same procedure on Ms Edge browser.

I have also tried the same procedure on other computer – My Library is still empty. Even when I download new licensed items from stock – they don’t appear in Library.

 

This issue really makes my work difficult.

Can you please solve this issue?

 

 

 

Best regards,

Maja Żyluk | TypoEdition

This topic has been closed for replies.

1 reply

B
Community Manager
BibileloCommunity Manager
Community Manager
April 12, 2023

Hi @TypoEdition ,

Are you able to see your libraries when going to https://assets.adobe.com/libraries ?

Thanks and regards,

Bibilelo

    TypoEdition
    TypoEditionAuthor
    Known Participant
    April 12, 2023

    Hi @Bibilelo , yes - but empty

    B
    Community Manager
    BibileloCommunity Manager
    Community Manager
    April 13, 2023

    Hi @TypoEdition ,

    Are you using another email address than the one used to connect to the forum?

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