Error message "Oops! We couldn't save that one"

Forum|Forum|4 years ago
April 21, 2021
1 reply
447 views

After licensing photos, I save a copy on my computer. I did a few of them with no problem, but then on the last one I got this message:

"Oops! We couldn't save that one"

All the photos came from the same series.

I've taken these steps and none have fixed the issue-

I saved it to my library and downloaded it again from there.

I cleared my browser history and cache.

I tried to save to a different location on my computer.

I waited a day, logged back in and tried again.

What's going on?

This topic has been closed for replies.

WendellaBee

Adobe Employee

Please provide the asset ID of the file that is giving you this error and I can try to troubleshoot.

D

defaults63xbfmavjn7Author

New Participant

329915849

WendellaBee

Adobe Employee

Hi @defaults63xbfmavjn7,

I have checked the file and was able to successfully download it. The message you saw is not a message that Adobe Stock would display. It seems like a message you would receive, possibly, from your operating system. Can you try downloading the file to a different location?

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