Extended License Invoices showing incorrect image number; Customer Service no help

I just have the same issue and now I can't prove that I have bought the extended license to a service where I want to sell products with that image on. It was my first purchase on adobe stock.

I recently purchased Extended Licenses for two different images. I downloaded PDF copies of the invoice so that I could show my client I licensed the images for them. (I was hoping to get an actual copy of the license agreement, not just an invoice, but apparently Adobe Stock doesn't do that.)

By @nataliensmitten

The licence agreement may be found here: License information and Terms of use | Adobe Stock.

As for your contact with customer care, it is always helpful to post the case number here, so that an Adobe employee can have a closer look into this.

Let's wait for @WendellaBee to jump in and to help to clarify the invoice issue. Adobe Community professionals are users like you, and they do not have insight into your account or invoices.

@nataliensmitten, It sounds frustrating! Is this a new glitch that you’ve encountered or is it the first time you’ve purchased images? As a quick remedy, you could take a screenshot of the correct product number along with a thumbnail of the licensed images for reference and add that to the PDF for your client. Curious if you looked up the wrong product numbers to see what images they correspond to? Are they images you looked at before or completely random? Maybe it had to do with a caching issue with your browser at the time the invoices were generated, which is a wild guess, but stranger things have happened! Hopefully you will get an answer here from another community professional or Adobe employee who can help you. Let us know what you find out!