Fotolia Purchase History?

[BlondieTexas]

How do I access my old Fotolia purchase history?

[Abambo]

That history should have been migrated into your account.

[BlondieTexas]

True, that's what the Adobe support folks told me. However my Fotolia purchases did not transfer.

They told me I would have to talk to Fotolia support for this issue and gave me this link:  https://www.fotolia.com/Info/Contact

I was able to log into the old Fotolia account and I have 4 purchases and licenses that did not transfer.

[Abambo]

Looping in twaritar3263062​ or Sheena Kaul​ or MatHayward​ for expert advice.

[MatHayward]

You were given the best advice. Please contact Fotolia customer service directly and they should be able to assist.

Kind regards,

Mat Hayward

[sharonrhea]

Mine did not migrate either, and my flash drives were ruined in a hurricane.

[Sheena Kaul]

Hi there,

Please provide me your Fotolia ID to get this checked and will update you with more information.

Regards,

Sheena

[BlondieTexas]

I went to:

https://www.fotolia.com/Member/Login

I have 4 purchased files that did not transfer to Adobe Stock.

Fotolia ID:  anastasiakay

[Sheena Kaul]

Apologies for the late response.

Getting this checked.

[Sheena Kaul · Accepted solution]

Hi there,

The account is not migrated yet. But you are eligible for the online migration and you can migrate to the existing Adobe ID of yours.

Let me know if you need any more assistance.

Regards,

Sheena

[sharonrhea]

I would love access to the many purchases I made on Fotolia (all lost on destroyed flash drives). Thank you. Sharon Rhea Ford

[WendellaBee]

Please use the Contact Us form on the bottom of https://www.fotolia.com/ for assistance.

I'll be locking this thread as it is quite old. If you have further requests please create a new thread.