Participant

Answered

How/can I buy a single image (not a subscription)???

Forum|Forum|9 years ago
August 31, 2016
20 replies
46783 views

I see this has been asked before, but I haven't found the solution in any of these discussion threads.

I want to buy one image for $9.99. Is this possible?

I'm new to Adobe Creative Cloud, am supposed to have 10 free images but have given up on that since it seems you are forced to buy a subscription to get those free images.

Can anyone outline the steps to purchase one image only? No subscription?

Correct answer ashodpm1

Hi Erin,

I was having the same problem, and couldn't find a solution until just now. I used incognito with Google Chrome, so I didn't already appear logged in and no old browsing data would appear, then found the image and started the purchase process. It asked me to use my standard log in data, but this time I got the single image purchase option and everything went through just fine, and just downloaded my image.

Hope that helps.

Show previous replies

U

unique_Flower16B8

Participant

Can get through to support either. Note that I went from 5th in line to 6th.

I'd like to purchase individual images or have my Fotolia account back.

Beverley Gray

Community Manager

Hi JS

Details of our subscription plans and credit packs are available here - Adobe Stock pricing and membership plan | Adobe Stock

While there isn't an option to purchase a single image, you could consider one of the month to month plans or a credit pack which is valid for 1 year.

If you wish to cancel the migration from Fotolia to Adobe Stock, please let us know.

Thanks

Bev

P

Pamela 28

Inspiring

As a contributor, this is a bit disheartening.

spyre

Known Participant

In the middle of an important project I've found my single image subscription cancelled and cannot licence the images I've been using. Wasted about 40 mins on the online chat going round and round in circles with what seems like automated answers.

The button on your admin area says:

Adobe Stock - Single image‎

Expired - to reactivate your plan, update your payment details

I have followed your instructions, updated my card and you haven't reactivated it – that is miss-selling surely as I cannot, in fact, reactivate my plan? No message to tell me you've cancelled it. Hours of my time wasting trying to find out what's going on.

Subscriptions are of no use to small businesses and freelancers – which must account for vast amounts of CC users. What is wrong with buying one image at a time? Also, what is wrong with supplying a service that fits the customer rather than grasping at upfront money?

WendellaBee

Adobe Employee

Hi S. B.,

Did this ever resolve or are you still unable to update your payment method?

spyre

Known Participant

No, nothing has happened

S

scazrose

Participant

Agreed I am a writer who needs a one off purchase for a book cover.

I have no intention of taking any sort of subscription, as knowing my luck I will forget it and will end up paying for something I am not using at all.

Why can we not just purchase what we need as we need it? Not everyone is a business so it is vastly unfair to the individual to expect us to agree to this.

The price of a single image has increased by £4 (£5.99 to £9.99) I will be taking my business elsewhere it seems.

Disgusted by this and the fact no one bothered to reply to my question which was the same as this.

Friendly_Odyssey15C3

Participating Frequently

In theory I'm Adobe's target audience - I'm a graphic designer - but I bill back stock image purchases in my client invoices. Some months I might buy 10 images, others zero. There's no way I'm going to pay for images I'm not likely to buy, at a cost I can't recover. Thankfully Thinkstock exists; fits my needs perfectly.

L

louisea49950460

Participant

I have to say exactly the same as above. I tried the free 30 day trial and got 10 images a while back. But today for a specific project I need 3 simple images. I don't need 5 or 10 or a month or a year. I just want 3 images.

I am working in website development and pay a hefty subscription for illustrator and don't want to pay for any subscriptions. Please listen to all these potential customers you are losing. Per photo instant purchasing......no subscriptions.

Friendly_Odyssey15C3

Participating Frequently

Wow, no single-image purchases? Seeing as how some (most?) of the same images are on Thinkstock which DOES allow for single-image purchasing, I'll stick with them. Bummer about Adobe.

Phoenix1269

Participant

i would also like to add my 2 cents here. I absolutely despise subscriptions. They are not useful to the average individual free-lancer, they are not useful to a small agency, and they are also not useful to a large agency. Companies that design print products for sale would benefit from a subscription, but those items are excluded from your licensing. How do i know this... well, over the course of my 23 year career... i've worked in all of these situations.

The reality is that in design, the ups and downs of client needs are always going to vary. Therefore it is difficult to predict what you might need or how much you might need at any given time. I have had subscriptions in the past as a freelancer and as part of a small group, and I have worked for large companies who had a subscription...and in every single case it's been a waste of money. At no time does the subscription work for the purchaser efficiently on a regular month-to-month basis... there are always ups and downs in which clients you have and what their projects entail. Clients & projects that need a lot of stock imagery go active and inactive, come and go... it's not always a monthly thing. Because of this, the purchaser is always going to be in a deficit when they use a subscription. They will always end up "paying more" because they can't use all of the downloads before they expire.

The only people a subscription is useful to is the company who is issuing the subscription. Why? Because it becomes a regular source of revenue. Offering exclusively subscription based is a dishonorable way to do business. And i will be going elsewhere for my photo needs.

S

sheng-huih60424664

Participant

Same problem here, seems Adobe Stock doesn't want users to purchase any single image now.

Beverley Gray

Community Manager

Hi sheng-huih60424664

Standard assets can now only be purchased as part of a plan. We have introduced a 3 assets/month plan without annual commitment that can be cancelled at any time - see Adobe Stock pricing and membership plan | Adobe Stock

Thanks

Bev

K

kingpup

Participant

Oh well then I guess that rules out Adobe Stock as a point of call for my occasional stock image needs.

I feel like Adobe has been BS'ing to some extent here. After being unable to purchase a single image and being presented with the subscription options instead, I decided to Google the issue to see what was going on, since the last time I needed a stock image I was able to buy it without an Adobe Stock membership.

What I found was threads going back a year from people with the same issue, and Adobe staff commenting that oh, it's a technical problem, we're looking to get it fixed - sorry for the inconvenience. And now, lo and behold, we're presented with the same subscription options only now we're told that it is the new deal - subscriptions only. I can't help feeling that all that nonsense about it being a "technical issue" was just spin and that Adobe at that point was forcing the subscription dialog on people in the hope that they'd just subscribe and be done with it.

This really sucks. I'm already a full CC subscriber, and now you want an additional $29.99 a month out of me just so I can download the very occasional stock asset that I need. Well, screw that!

B

BeaconHRA

Inspiring

unfortunately, the hovering does not work for me either. Still only see subscription options.

A

ashodpm1Correct answer

Inspiring

Hi Erin,

I was having the same problem, and couldn't find a solution until just now. I used incognito with Google Chrome, so I didn't already appear logged in and no old browsing data would appear, then found the image and started the purchase process. It asked me to use my standard log in data, but this time I got the single image purchase option and everything went through just fine, and just downloaded my image.

Hope that helps.

erint12486109Author

Participant

Amazing! This totally worked and I got my image. I was incognito with Chrome, just like you said so I didn't appear logged in, went through purchasing the image for $9.99, and then was required to sign in - at which point I thought, oh here we go, now it'll tell me I need to sign up for a subscription. But it didn't do that and I was able to buy the single image. You made my week with this solution and bumped up my completion date for my brochure since I don't have a billing hassle to deal with any longer - thank's so much!!!

Sheena Kaul

Community Manager

Hi Erin,

Please refer Stock FAQ: How to license an image with Adobe Stock?

Hope that helps!

Regards,

Sheena

erint12486109Author

Participant

Hi - I have already done this. But it does not allow me to purchae the image. Instead two options for monthly subscriptions for images come up as my only choices.

I do not want a monthly subscription. I only want to purchase this one image. Is this possible?

B

BeaconHRA

Inspiring

I just tried incognito mode and it still won't let me buy a single image.

I too am having this issue. Any resolution other than going incognito in Google Chrome. The incognito in Google Chrome worked for me when I was on my sister-in-laws computer. However, there are additional images I wish to purchase. Now that I am home from Thanksgiving break, the incognito in Google Chrome does not work from my home computer for some reason. The single image purchase option did appear, but when I went to click on it, it "magically" changed to a subscription option. Only 2 subscription options appear on the screen. This is very bizarre and I find it even more bizarre that Adobe has not found a way to fix this problem. I can see that others have had issues with this since as far back as April 2016 (maybe even longer). Totally unacceptable to know there is an issue and not have it resolved by now. I am willing to spend ~ $80 for 8 images and can not make the purchase. I am on day 5 of trying and am just about to give up. Someone please HELP!

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