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BalkanHolidays
BalkanHolidays
Known Participant
June 29, 2017
Answered

How can I choose which credit card I'm paying with?

  • June 29, 2017
  • 1 reply
  • 2180 views

Hi,

I have 2 credit cards saved into my account.

I also have a monthly membership which is linked to one of the cards, so it automatically takes the money from it each month.

Occasionally, I purchase images one-by-one and before downloading them, it used to ask how do I want to pay or let me choose from the 2 cards that I've previously used.

But yesterday I had to buy some other videos and images and it placed the order + downloaded the items directly, without even giving me a payment option. This is not ok since I wasn't supposed to use that specific card that Adobe choose for no reason. It's not even the same card used for the membership.

Customer support didn't help either, pointing to the way I can change my payment details for the membership only. And suggested to change the browser (no, that didn't help either).

I should be able to choose with which card I want to pay for any online purchase, but I can't even see the billing details until I receive the invoice. Anyone has any idea of what's going on? I don't have control on which card I'm paying with.

Thanks.

This topic has been closed for replies.
Correct answer WendellaBee

Thanks Sheena. I was not downloading the files under any subscriptions - I don't have any stock subscriptions, they were on demand and I still wasn't asked about which card I want to use.

It is very important to have control on which cards I'm using.


Hi BH,

When you purchased your first on demand Stock asset it established a default payment method for your future purchases on the Adobe Stock site. You can view and edit that payment method in Account Management: https://accounts.adobe.com/plans

EBQ

1 reply

twaritar3263062
Community Manager
twaritar3263062Community Manager
Community Manager
June 29, 2017

Hi Balkan,

I see you have an active Adobe account under the same ID as with forums and was able to pull the details of the purchase you made.

I see you purchased 3 videos and an image. 

Please see your private message for more details.

Thanks

Twarita

    BalkanHolidays
    BalkanHolidaysAuthor
    Known Participant
    June 29, 2017

    Hi,

    Thanks for your message, but I don't want to change the cards, nor did I want them to be saved. I just want to see which card I'm paying with in the moment of the purchase or even introduce the cards details myself before the download begins, as a confirmation that I want to but that file and that I agree to pay with a specific card.

    It's just the usual procedure, why did it change?

    BalkanHolidays
    BalkanHolidaysAuthor
    Known Participant
    June 29, 2017

    If you are downloading the images as a part of your Stock subscription plan, you won't be asked for any credit card details because your subscription is being charged under that credit card automatically each month.

    But for the licenses which are not associated with any plan, will be prompted for the card details each time.

    That's the current workflow, but I will take your comment as a feedback and pass it onto the concerned team.

    Thanks!


    Thanks Sheena. I was not downloading the files under any subscriptions - I don't have any stock subscriptions, they were on demand and I still wasn't asked about which card I want to use.

    It is very important to have control on which cards I'm using.

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