Skip to main content
R
RobertWFP
Participating Frequently
March 15, 2018
Question

How can I report a bad image quality?

  • March 15, 2018
  • 2 replies
  • 1431 views

Hello,

is there ANY way i can report bad image quality to Adobe Stock?

The support is not helping, it just guides me through some windows ending up in this forum.

I would like to have an email address to post ImageID, account / invoice ID to check on that issue in a decent business way...

We paid for the extendet licence but the image has lots of compressions and bloomings, so we can't use it for the job as we excepted.

The Image ID is 107833227.https://stock.adobe.com/de/images/marigold-mini-flowerbed/107833227?prev_url=detail

Thank you,

Robert

    This topic has been closed for replies.

    2 replies

    WarrenGR86
    WarrenGR86
    Inspiring
    July 29, 2022

    I came across an image that's bad as well https://stock.adobe.com/images/light-white-isolated-vector-lightning-png-magic-light-abstract-lines-realistic-natural-lightning-effects/507347836

    This image is downloading as an AI file but ends up opening as a Low Res pixelated image. @adobe

    WendellaBee
    Adobe Employee
    WendellaBee
    Adobe Employee
    July 29, 2022

    Hi @WarrenGR86,

    Thanks for bringing this to our attention, I agree that this one is not of the best quality. I see you've licensed this asset through your team account and have granted you a replacement license.

      twaritar3263062
      Community Manager
      twaritar3263062Community Manager
      Community Manager
      March 15, 2018

      Hi Robert,

      We apologize for the inconvenience caused to you.

      Could you please let us know what work are you intending to do with this image, are you planning to use this image for any website or use it for a banner?

      Regards

      Twarita

      R
      RobertWFPAuthor
      Participating Frequently
      March 15, 2018

      Hello Twarita,

      thank you for your response.

      We are planning to use this image for large posters inhouse and maybe they will be used in megaposters out of home.

      Robert

      twaritar3263062
      Community Manager
      twaritar3263062Community Manager
      Community Manager
      March 15, 2018

      Robert,

      Could you please let us know the required dimensions of the inhouse poster so that we can further assist you?

      Regards

      Twarita

      Terms & ConditionsAccessibility statement
      Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices