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Answered

how do I unlicense something that I purchased accidentally?

Forum|Forum|10 years ago
July 20, 2015
143 replies
76406 views

I'm just now figuring out this adobe stock and there are buttons all over to license stuff, and I can't see any prices anywhere. I apparently have x photos that I can license as part of my subscription, but as I was traversing the site trying to see what stuff costs I ended up accidentally licensing a photo twice. It really needs more feedback on what I am about to do. So, how do I un-license the extra copy of a photo?

Thanks!

This topic has been closed for replies.

Correct answer WendellaBee

Hi K.,

Apologies, I only now saw your post. I don't see a record of you contacting customer care under the Adobe ID you are using here on the forums. I'm sorry you had a poor experience if you decide to renew your Adobe Stock subscription by the 19th, thirty days from when you closed your most recent subscription, I can assist you with receiving a replacent for the accidental licenses.

EBQ

Show previous replies

J_I__h

Participant

Hello,

I just accidentally licensed a vector file that I didn't want. Here's the file # 55452256 Can I receive a credit for this?

Jamaule

Beverley Gray

Inspiring

Hi Jamaule

I've added a credit to your account to replace the image licensed accidentally.

Kind regards

Bev

J_I__h

Participant

Thank you Bev. Appreciate your reply.

Best Regards,

Jamaule Hall

CEO

HIJK Pictures, LLC

Office: 412-690-0657

B

ben.r.mackay

Participant

I have also accidentally licensed a photo. How do I unlicense? I have no need for the image, and have other wintry photos I need for my current project. What information do you need? I've already deleted the photo from my library/desktop...

#51153458

Beverley Gray

Inspiring

Hi ben.r.mackay

I've added a license credit to replace the one licensed accidentally.

Thanks

Bev

B

ben.r.mackay

Participant

Thank you for your quick response. Much appreciated.

mrnoble

Participant

Hi,

I also accidentally licensed an image. American football player in action at game time - image | Adobe Stock #71832420

From a UX standpoint this is pretty bad. I agree with someone's suggestion above that a confirmation message appear to avoid doing this or some other mechanism like only allowing licensing on the detail page or allow undoing within a certain period of time.

mrnoble

Participant

This one as well too please. 55842188 thanks!

Beverley Gray

Inspiring

Hi mrnoble

I've added 2 license credits to your account to replace the ones licensed in error. Please delete the incorrect images.

Thanks

Bev

R

randy_mills

Participant

Embarrassing as it is, I also licensed an image accidentally. I clicked the License & Save button mistaking it for the Save Preview button. Maybe there should be a "confirmation" message before actually licensing? I know those popups can be a drag when trying to speed through your workflow, but could be a necessary evil in this case. Thanks.

Beverley Gray

Inspiring

Reply to post 49

Hi randy.mills

I've added a license credit to your account to replace the one downloaded by mistake.

Kind regards

Bev

R

randy_mills

Participant

Thank you Beverly! It is appreciated!

D

DSMKZ

Participant

Same issue here - I'm using a Mac with a trackpad and I guess my finger brushed on the licence option, which is very easy to do.

In my case, I thought there was no going back and opened the file (a collection of corner ornaments which are of no use to me). Then I read here about how people had had their licences reversed, so I contacted support via Chat. I was told that because I'd downloaded it, I couldn't get a credit.

This is a bad system, Adobe! The licence button is effectively a payment, and should include some kind of confirmation. When I explore the Stock images, I feel like I'm treading around a minefield, where one wrong click will use one of my precious 10 monthly images.

ALSO - why not allow users to unlicence their own images? (Or a certain number of images.) The prominent watermarks on sample images often make it hard to assess the look, and I would be more willing to try out an image if I had the chance of undoing it if it didn't work. The licence is supposed to be for use, not merely for the privilege of downloading or looking at an image.

Duncan McKenzie

Oakville, Ontario

Beverley Gray

Inspiring

Reply to post 48

Hi DSMKZ

Thank you for your feedback. I will pass this to the product team.

I've added a license credit to your account to replace the one downloaded in error.

Kind regards

Bev

chrisy88136656

Participant

Hi Bev, is there any chance that you could remove image #6580457 from my account please? I used Adobe Stock for the first time today, and I too fell foul of a 'button pressing incident' that resulted in me licencing the wrong picture. I haven't downloaded it.

Thank you

Chris

Beverley Gray

Inspiring

Hi Chris

I've added an image credit to replace the one licensed in error.

Thanks

Bev

chrisy88136656

Participant

Thank you Bev, most appreciated

G

gavint16389307

Participant

My first day on here and whilst pooling photos for possible use now realise that I was licensing them rather than lightbox-ing them , so am stuck with several images I don't really need and am one credit short of the image I do! :-(