how do I unlicense something that I purchased accidentally?

[omnius42]

I'm just now figuring out this adobe stock and there are buttons all over to license stuff, and I can't see any prices anywhere.  I apparently have x photos that I can license as part of my subscription, but as I was traversing the site trying to see what stuff costs I ended up accidentally licensing a photo twice.  It really needs more feedback on what I am about to do.  So, how do I un-license the extra copy of a photo?

Thanks!

[Beverley Gray]

Hi P4ugusto

Once an image has been licensed it's not possible to reverse this.  Please use the preview option instead.  I've added 2 credits to your account to replace the ones licensed by mistake.

Kind regards

Bev

Adobe Support

[malcolmd37551167]

Hi Bev,

Ive just found this thread as I made the exact same error - licences an image accidentally whilst scrolling. Could you please remove this for me? number is 95417016

[Beverley Gray]

Hi malcolmd37551167

I've added a credit to your account to replace the image licensed accidentally.

Kind regards

Bev

[mcgratka]

Me too!  Can I unlicense all my images?  I did not realize that I was saving and licensing!

Thanks, Kristina

[JamesWatts1]

Hi Bev,

I have done the same thing - accidentally licensed two images:

#62039397

&

#68445158

Is it possible to remove these?

Thank you,

James

[Beverley Gray]

Hi James

It's not possible to remove images once they've been licensed.  I've added 2 credits to your account as a gesture of goodwill.

Kind regards

Bev

[JamesWatts1]

Hi Bev,

Thanks, greatly appreciated.

Cheers,

James

[chayak57964291]

Hi Beverley,

I by mistake licensed FILE #: 50194809. Is there any way I am retract that? Was trying to click on the image next to it....

Thanks

[Beverley Gray]

Hi chayak57964291

We don't have a way to retract this, but I've added a credit to your account so you can select another image.

Kind regards

Bev

[bbruedigam]

I accidentally licensed a photo by hitting the wrong button. Could you please pull it from my account. It is  #163917957

[Sheena Kaul]

Hi Billy,

I apologize as there is no way to unlicense the image once it is licensed.

But I've added one credit to your account so that you can use it against this image.

Hope that helps!

Regards,

Sheena

[bbruedigam]

Thank you Sheena!

[radekk91793173]

Hello. I have the same problem. I was adding photos to library but I licenced them (by mistake). Can you help me unlicence pictures and don't need/want to download

Thank you

Radoslav

[radekk91793173]

Hello. I have the same problem. I was adding photos to library but I licenced them (by mistake). Can you help me unlicence pictures and don't need/want to download

Thank you

Radoslav

[jakubs86164212]

Hi,

while scrolling through the images today, Ive tried to open one and while clicking on it i accidentaly licensed it.

#112422171

Is there any way to give it back? Im realy not interested in using that image?

If no at least take it as a feedback to make licensing bit harder, maybe just one confirmation window popup.

Thanks

Jakub

[twaritar3263062]

Hi Jakub,

Sorry for the trouble it has caused to you.

I have checked your account details and have added an image license to it so that you can use it for a different image.

Hope this helps!

Feel free to update this thread in case of any additional questions.

Regards

Twarita

[jaiderv11405085]

Hello,

I've also accidentally added two images, which I did not intend to purchase. The first (#172706500) is about a month ago, when I opened the my account. The other one (#79238910) just yet.

Sorry about this.

Thanks for helping!

Regards,

Jaider

[twaritar3263062]

Hi Jaider,

I see you have an Adobe account under the same ID as with forums. Since you have accidentally licensed 2 Stock images, I have added 2 image licenses to your account so that you can use them for different images.

Hope that helps!

Feel free to update this thread in case of any additional questions.

Regards

Twarita

[jaiderv11405085]

Hello Twarita,

Thank you very much for helping. Take care!

Regards,

Jaider

[twaritar3263062]

You are welcome Jaider

[EFoo_86]

Hello,

I accidentally licensed the below files in error, could someone help me unlicensed or with a credit?

81509995

66516909

Thank you in advance,

Eric Fuentes

[twaritar3263062]

Hi Eric,

Since you have accidentally licensed 2 Stock files, I have added 2 image licenses to your account so that you can use it against a different image.

Please refer to the help document: Stock FAQ: How to license an image with Adobe Stock? to license an image correctly in Adobe Stock.

Hope this helps!

Feel free to update this thread in case of any additional questions.

Regards,

Twarita

[EFoo_86]

Thank you twaritar!

Eric Fuentes

[twaritar3263062]

You are welcome!

[sarahjeannelombardo]

Hi twaritar3263062​

Apologies if you are not the appropriate person to whom I should forward this message.

I accidentally licensed image #118993656 - my finger simply slipped. Could you help with this?

Thank in advance!

Sarah