I can not access to my personal email to confirm my Adobe Stock account

[susanah91670755]

I've requested a trial version of Adobe Stock, but unfortunately I can not access to my personal email to confirm my Adobe Stock account!!

So I can not access my Adobe Stock account. Can someone tell me if, although the Adobe account is not yet confirmed, is the first charge carried out after 14 days anyway?

[Abambo · Accepted solution]

I would guess that you need to confirm your account. You can, however, login into the account and change your email address, if that is not accessible.

Looping in Sheena Kaul​ or twaritar3263062​ for insight information on the subscription status.

[Sheena Kaul]

Hi Susana,

I did check your account and the Adobe Stock 10 images/month plan seems to be cancelled.

Let me know if you need any more details.

Regards,

Sheena

[susanah96912926]

Thank you very much Sheena!

I would only like to corroborate if you checked the account with the correct email that I used. Can I send you the email I used?

Regards,

Susana

[Sheena Kaul]

I checked with the email ID that is used on Adobe Forums.

But if you wish, you can send me the email ID in a private message and I can check again.

[Dani290364137ofi]

I also need help with this I cannot access the account that has an active plan invoice BL2808211571 paid through my paypal but I do not have access to the email that it is active on

[Abambo]

Why don't you have access to the e-mail in question? Contact Adobe customer care, Sheena is no more available for you to help.

Adobe customer care can be contacted by beginning a secure chat session at https://helpx.adobe.com/contact.html?rghtup=autoOpen. Pop-up blockers need to be disabled, you need to accept cookies! If the chat window fails to open, or is non-responsive, use a different device and/or browser to start the interaction.

For support via Twitter:
https://twitter.com/AdobeCare

(see also here: https://community.adobe.com/t5/creative-cloud-services/how-to-contact-adobe-support/td-p/11875703 or here
https://community.adobe.com/t5/account-payment-plan/how-to-contact-adobe-support/td-p/11843852)

Important: Adobe does NOT contact you unsolicited by e-mail or direct message. If you get contacted by direct message from a person, claiming to be an Adobe employee, look at that profile and check if they bear the “Adobe Employee” marking under their name. Adobe support does not use Skype to give you support.
If in doubt, ask the forum.